P/T Quality Assurance Specialist (Decatur, IL)

Staley Credit Union; Decatur (IL); On-site; USD 32,000 - 34,000; Part time

Benefits offered by this job

Competitive hourly wage

Part-time schedule (~25 hours/week)

Paid leave per Illinois Paid Leave Act

401(k) after 6-month waiting period

Bonus program eligibility

Growth opportunities

Friendly work environment

Job summary

Staley Credit Union in Decatur, IL is seeking a part-time Quality Assurance Specialist at our Woodford location. You will help ensure accuracy and compliance of member documents and processes across branches.

Ideal candidates have banking or credit union experience, exceptional attention to detail, and the ability to work independently with strong time management and communication skills.

Qualifications

• Previous banking or credit union experience is required.
• Experience with new account opening, account documentation, or operational reviews preferred.
• Strong understanding of financial institution procedures and compliance.

Responsibilities

• New Account Reviews – verify documentation for accuracy and compliance across branches.
• Review CTRs and online banking enrollments, ensuring required documentation is complete.
• Provide occasional support to branches or contact center while maintaining QA focus.
• Perform additional QA reviews and related operational duties as needed.

Skills

Attention to detail

Time management

Communication

Teamwork

Job description

Come join an exciting, fast-growing credit union that is 100% member owned! Staley Credit Union is seeking an experienced, detail-oriented professional to join our team as a part-time Quality Assurance Specialist at our Woodford location in Decatur, IL.

In this role, you’ll help ensure the accuracy, consistency, and compliance of member account documentation and operational processes across our branches. We’re looking for someone with previous banking or credit union experience, exceptional attention to detail, and a strong understanding of financial institution procedures. If you’re organized, dependable, and take pride in getting things right, we’d love to hear from you!

Key Responsibilities:

New Account Reviews – 60%

• Review weekly new account reports for all credit union branches in Decatur, IL; Lafayette, IN; and Loudon, TN.
• Verify personal and business account documentation for accuracy, completeness, and compliance with established requirements.
• Review and address failed Office of Foreign Assets Control (OFAC) inquiries, ensuring appropriate follow-up and resolution.
• Prepare and distribute weekly reports to each branch identifying documentation errors and required corrections.

Transaction and Digital Banking Quality Assurance – 25%

• Review submitted Currency Transaction Reports (CTRs) for accuracy, completeness, and compliance with applicable requirements.
• Review online banking enrollments and password resets to ensure required documentation is complete and established procedures have been followed.
• Identify discrepancies, communicate necessary corrections, and help maintain consistent documentation and quality assurance standards.

Branch Coverage and Contact Center Support – 5%

• Provide occasional supplemental support to Decatur branches or the Contact Center when additional assistance is necessary to maintain member service.
• Assist with branch or Contact Center operations when specifically requested, while maintaining quality assurance responsibilities as the primary focus.

Evolving Responsibilities – 10%

• Assist with additional quality assurance reviews, documentation verification, and related operational responsibilities as needs evolve.
• Perform other duties as assigned to support the accuracy and effectiveness of credit union operations.

Qualifications:

• Previous banking or credit union experience required, preferably involving new account opening, account documentation, or operational reviews.
• Strong understanding of financial institution operations, new account procedures, and applicable regulatory and compliance requirements.
• Solid working knowledge of Bank Secrecy Act (BSA) requirements, including CTRs, and familiarity with OFAC requirements.
• Exceptional attention to detail with a demonstrated ability to consistently identify errors, discrepancies, and missing documentation.
• Excellent organizational and time management skills, with the ability to prioritize responsibilities, manage recurring reviews, and consistently meet deadlines.
• Proven ability to work independently, exercise sound judgment, and take ownership of assigned responsibilities.
• Strong communication and teamwork skills, including the ability to clearly and professionally communicate findings and required corrections to employees across multiple locations.
• Ability to adapt to changing responsibilities and operational needs while maintaining high standards of accuracy and consistency.

Benefits of Working with Us:

• Competitive hourly wage ($23–$25 per hour, based on experience).
• Part-time schedule averaging approximately 25 hours per week.
• Friendly and supportive work environment.
• Opportunities for growth and professional development.
• Earned paid leave provided pursuant to Illinois’ Paid Leave Act for All Workers.
• Eligibletoparticipateinthe401(k)-retirementplanaftera6-monthwaitingperiod.
• Eligible to participate in the company-wide bonus program, subject to program terms and performance criteria.

Staley Credit Union is an Equal Employment Opportunity Employer.