F/T Dispatcher

Express Employment Professionals - Cincinnati East; Marietta (GA); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Job summary

Express Employment Professionals - Cincinnati East in Marietta, GA is seeking a full-time Dispatcher. The position requires 3 years of dispatching experience in construction, concrete, HVAC, electrical, or related service industries.

Salary is $65,000–$72,000 per year with on-site hours from 7 AM to 5 PM (Mon–Fri) and 7 AM to 12 PM (Thu); weekends and weeknights on call. You will answer phones, assist customers with pricing and scheduling, track dispatch, coordinate with crews, maintain DOT

Qualifications

• Education: High school diploma or equivalent.
• 1-2 years of dispatch experience; Microsoft Office experience.

Responsibilities

• Answer phones and assist customers with pricing, dispatch times and scheduling.
• Provide customers' information about products or services; take orders over the phone using dispatching program.
• Check dispatch daily; use GPS tracking to locate operators/trucks; identify and prioritize problems.
• Maintain close contact with customer to give updates on progress toward resolution.
• Ensure that changes were made to resolve customers' problems.
• Refer unresolved customer issues to designated departments for further investigation.
• Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
• Dispatch and communicate with crew.
• Maintain/file DOT books, copy/file repair tickets and assist Mechanic with phone orders as needed.
• Assist with Clerical Duties as needed for other projects.

Skills

Multitask

Detailed Oriented

Excellent verbal and written comm.

Great Phone Skills

Punctuality

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hiring: F/T Dispatcher in Marietta

Three years Dispatching Experience in Construction, Concrete, HVAC, Electrical, or other Service Industry Required

Pay: $65,000 - $72,000.00 per year

Hours: On Site at our office from 7 AM to 5 PM (M,T, W, F) and 7 AM to 12 PM (TH). Important emphasis placed on being on call for assigned weekends and weeknights.

• First and foremost: Answer phones,
• Assist customers with pricing, dispatch times and scheduling, provide customers' information about products or services, take orders over the phone using dispatching program designed for the industry;
• Check dispatch daily, Use GPS tracking program to locate operators / trucks, Identifies and prioritizes problems and issues related to service area.
• Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
• Ensures that appropriate changes were made to resolve customers' problems.
• Refers unresolved customer issues to designated departments for further investigation.
• Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
• Dispatch and communicate with crew,
• Maintain/file DOT books, copy/file repair tickets and assist Mechanic with phone order as needed;
• Assist with Clerical Duties as need for other projects;

Job Qualifications

• Education: High school diploma or equivalent
• Experience: Must have 1-2 years of dispatch experience Microsoft Office (work-excel) experience

Skills

• Multitask
• Detailed Oriented
• Excellent verbal and written communication
• Great Phone Skills - Active listening
• Punctuality

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance