HVAC Dispatcher

rossorecruiting; Marietta (GA); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Short-term disability

Career development

Job summary

rossorecruiting seeks an experienced HVAC Service Dispatcher/Coordinator in Marietta, GA to manage scheduling, technician dispatch, and daily communication between field teams, customers, and project partners. This on-site role requires organization, multitasking, and a background in service dispatching or office coordination.

You will prioritize tickets, coordinate preventive maintenance, track work orders, and support billing and safety initiatives.

Qualifications

• 3+ years in office coordination or dispatching (HVAC/trades preferred).
• Strong communication and professional customer service.
• Schedule management and quick response to changes.
• Familiarity with HVAC service operations terminology a plus.

Responsibilities

• Dispatch and coordinate service calls and scheduling.
• Respond to client inquiries and after-hours requests.
• Prioritize tickets and dispatch technicians.
• Schedule preventive maintenance, repairs, and startups.
• Liaise between office and field technicians.
• Maintain dispatch board, open call reports, and notes.
• Track work orders and ensure timely resolution.
• Coordinate billing and vendor invoicing with PM/Foreman.
• Prepare weekly technician time reports and costs.
• Support safety initiatives and PPE reminders.

Skills

Communication skills

Multi-tasking

Customer service

Tools

Microsoft Word

Excel

Outlook

Job description

Job Title: HVAC Dispatcher / Coordinator

Location: Marietta, GA

Pay: Up to $35/hour

Experience: 5+ years office experience (HVAC service dispatching preferred)

Availability: Full-time, on-site

Start Date: ASAP

About the Job

We're hiring an HVAC Service Coordinator/Dispatcher to manage scheduling, technician dispatch, and day-to-day communication between our field teams, customers, and project partners. This is a critical role that keeps operations running smoothly, ensures accurate project coordination, and maintains strong customer relationships — including support on special projects work. If you're organized, comfortable juggling multiple priorities, and have a background in service dispatching or office coordination, this is a strong opportunity to join a respected HVAC company with long-term stability and great benefits.

Key Responsibilities

• Dispatch & Service Coordination
• Receive and respond to all client inquiries, service calls, and after-hours requests
• Prioritize incoming service tickets and dispatch field technicians accordingly
• Schedule preventive maintenance visits, repairs, and equipment startups
• Act as liaison between the office and assigned field technicians
• Maintain and update the dispatch board, open call reports, and work notes
• Monitor open work orders and ensure timely resolution and documentation
• Customer Relations
• Follow up on customer issues and ensure satisfaction
• Coordinate monthly maintenance workload and provide updates
• Invoice completed jobs and communicate job status with clients
• Materials & Resource Management
• Order and track job materials
• Special Projects Support
• Manage quotes and proposals — track from generation through job execution
• Align workflow with general contractors and subcontractors
• Coordinate billing and vendor invoicing with the Project Manager and Foreman
• Reporting & Continuous Improvement
• Prepare weekly technician time reports; verify hours and expenses
• Enhance service efficiency through continuous improvement
• Support a strong safety culture by reminding technicians to use PPE and lift protection

Requirements

• 3+ years of office coordination or dispatching experience (HVAC or trades preferred)
• Strong communication skills and professional customer service approach
• Ability to manage schedules, prioritize tasks, and respond quickly to changing needs
• Familiarity with HVAC service operations and terminology a plus
• Proven accuracy and attention to detail in timekeeping and documentation
• Proficient in Microsoft Word, Excel, and Outlook

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Short-term disability
• Career development and long-term opportunity with a solid team

Requirements

• 3+ years of office coordination or dispatching experience (HVAC or trades preferred)
• Strong communication skills and professional customer service approach
• Ability to manage schedules, prioritize tasks, and respond quickly to changing needs
• Familiarity with HVAC service operations and terminology a plus
• Proven accuracy and attention to detail in timekeeping and documentation
• Proficient in Microsoft Word, Excel, Outlook
• Able to work well with teams and handle deadlines under pressure

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Short-term disability
• Career development and long-term opportunity with a solid team