F.O.H./Team lead

Hwy 55; Cameron (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Hwy 55 is seeking an experienced operations leader to oversee daily restaurant operations, lead service staff and drive guest satisfaction. The role emphasizes team building, scheduling, training, and maintaining health and safety compliance to ensure a profitable and smooth-running operation.

You will manage shifts, coach front-line staff, handle guest feedback, and support administrative tasks to meet financial goals.

Qualifications

• Oversees daily restaurant operations and guest satisfaction.
• Leads service staff and drive-thru operators.
• Focuses on team building, customer service, scheduling, training.
• Maintains health and safety compliance.

Responsibilities

• Operations & Service: Manage daily shifts, ensure speed and accuracy.
• Team Leadership: Train, coach, and motivate servers and front-line staff.
• Guest Relations: Handle customer feedback and resolve guest concerns.
• Administration: Schedule staff, monitor service quality, support profit goals.

Job description

Oversees daily restaurant operations, leads service staff and drive-thru operators, and drives guest satisfaction. This role focuses on team building, customer service, scheduling, training, and maintaining health and safety compliance to ensure a profitable and smooth-running operation.

Core Responsibilities

• Operations & Service: Manage fast-paced daily shifts, ensure speed and accuracy, and maintain high hospitality standards.
• Team Leadership: Train, coach, and motivate servers and front-line staff using servant leadership principles.
• Guest Relations: Handle customer feedback and resolve guest concerns to create memorable dining experiences.
• Administration: Handle staff scheduling, monitor service quality, and support financial and profit goals.