Floor Manager

A Hiring Company; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The Hiring Company in Dallas is seeking an experienced Front-of-House Supervisor to oversee daily operations, guest service, and staff performance.

You will mentor team members, participate in interviewing, hiring and training, manage scheduling and inventory, and ensure compliance with health, sanitation and company policies while delivering gracious hospitality. This role requires clear communication, a customer-first attitude, and the ability to lead by example during service.

Qualifications

• Experience supervising front-of-house staff.
• Ability to interview, hire and train new staff.
• Strong communication and hospitality focus.

Responsibilities

• Maintain professional appearance standards.
• Anticipate and accommodate guest needs.
• Supervises and coordinates FOH responsibilities to ensure efficient and profitable operations.
• Participates in interviewing, hiring and training new applicants.
• Responsible for scheduling of the FOH department.
• Addresses and resolves guest and employee concerns.

Job description

Responsible for supervising the daily operations and activities of the front-of-house employees in accordance with department policies and procedures, and the management of all front-of-house operations. Interacts with the dining room guests, fellow employees, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.

Job Activities

• Maintain professional appearance standards as directed in the Company Employee Handbook.
• Anticipate and accommodate needs of the guests.
• Supervises and coordinates employee responsibilities to ensure that the restaurant is running efficiently and profitably.
• Participates in interviewing, hiring, and training new applicants and employee development of all subordinates.
• Responsible for the scheduling of assigned department.
• Participates in growth opportunities and employee development of all front-of-house employees.
• Regulates all POS functions requiring a manager’s approval.
• Assists with job performance reviews.
• Addresses and resolves guest and employee concerns.
• Responsible for reconciling end-of-shift financials.
• Responsible for inventorying and ordering operational supplies.
• Ability to perform the job duties of all supervised employees.
• Possesses in-depth knowledge of all food and beverage menus.
• Ensures that the venue is compliant with all federal, state and local laws and regulations; and company policies.
• Ensures Department of Health and company sanitation standards.
• Practical knowledge of the job duties of all supervised employees.
• Communicates clearly and concisely with heart-of-house employees during service.
• Ensures the completion of all opening and closing procedures by FOH employees, as prescribed by company.
• Ensures the replacement or repair of all breakage, damage of equipment or furniture.
• Attends, leads and participates in any training sessions, departmental meetings or pre-service meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of venue, Company, its partners and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.