F&B Venue Supervisor - Lead Service & Ops

Mille Lacs Corporate Ventures; Hinckley (MN); On-site; USD 48,000 - 60,000; Full time

Job summary

Mille Lacs Corporate Venture is seeking a seasoned Food & Beverage Operations leader to oversee guest service standards in our casino venue, aligned with Grand Casino’s high expectations. You will supervise and train Associates, manage liquor control and ordering, and ensure compliance with health, safety and regulatory requirements while delivering outstanding guest experiences.

The role requires 3 years in F&B ops with supervisory experience; Serv-Safe and Alcohol Awareness certifications are

Qualifications

• Three (3) years progressive Food & Beverage Operations experience with Two (2) years of Supervisory/Managerial experience required and/or an equivalent combination of education and experience, preferably in the hospitality industry with emphasis on Food & Beverage.
• One (1) year alcohol service including wine service experience with one (1) year bartending experience.
• Serv-Safe Certification preferred (Certification is required within one (1) year of placement).
• Alcohol Awareness Certification within 2 months of employment.

Responsibilities

• Enforce performance standards, policies and procedures in the venue are in accordance with Grand Casino’s mission and objectives.
• Responsible for complying with all food and beverage health, liquor and safety regulations; as well as all Tribal, Federal, State and Local applicable laws.
• Responsible for evaluating and training of the Associates ensuring staff’s compliance with all guest service standards.
• Responsible for liquor control and ordering for the venue.
• Ensure venue operations are run in a smooth, efficient manner to ensure guests satisfaction.
• Review and approve all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all Associates in a fair and equitable manner.
• Maximize cost effectiveness within the department by ensuring compliance with established budget, labor and revenue benchmarks.
• Responsible for listening to, evaluating and assuring control of guest grievances and settles them without delay.
• Maintains proper procedures for cash handling and variances.
• Responsible for the job performance of all Associates and provides feedback on it to aid the Associates in developing and enhancing skills.
• Provide input to Management concerning operational deficiencies and areas in need of attention.
• Establish priorities for all Team members and provides assistance as needed.
• Knowledge of Grand Casino’s internal controls, policies and procedures.
• Responsible for maintaining all venue equipment and the appearance of the venues in accordance with Grand Casino’s standards.
• Responsible for maintaining open communication throughout the venues, through staff meetings, weekly supervisory meeting, and daily pre-shift meetings.
• Any and all other duties as assigned.

Job description

Mille Lacs Corporate Venture is seeking a seasoned Food & Beverage Operations leader to oversee guest service standards in our casino venue, aligned with Grand Casino’s high expectations. You will supervise and train Associates, manage liquor control and ordering, and ensure compliance with health, safety and regulatory requirements while delivering outstanding guest experiences.

The role requires 3 years in F&B ops with supervisory experience; Serv-Safe and Alcohol Awareness certifications are