F&B Supervisor: Lead Guest Experience & Service Excellence

Loews Hotels & Co; Rosemont (AL); Sur place; USD 33 000 - 47 000; Plein temps

Avantages offerts par ce poste

Competitive health benefits

Paid time off

Training & development opportunities

Complimentary meals while working

Employee parking

Team member hotel rates

Volunteer opportunities

Résumé du poste

Loews Chicago O’Hare is seeking a Food and Beverage Supervisor to lead a dynamic dining and beverage team, ensuring top-notch guest experiences across outlets. You will supervise staff, maintain quality, and assist with training, scheduling, and inventory to drive smooth operations.

Responsibilities include overseeing service, coordinating with the kitchen, managing events, addressing guest inquiries, and coaching team members to uphold high standards in a fast-paced environment.

Qualifications

• Minimum of one year of food and beverage experience; leadership or supervisory experience preferred.

Responsabilités

• Oversee daily operations of assigned food and beverage outlets or shifts to ensure efficiency.
• Monitor service quality, food presentation, and guest satisfaction to uphold high standards.
• Coordinate with kitchen staff to ensure timely and accurate food preparation and delivery.
• Assist with planning and managing special events, banquets, and private functions.
• Greet guests, address inquiries, and resolve complaints promptly and professionally.
• Gather and analyze guest feedback to suggest improvements and enhance experiences.
• Supervise, schedule, and delegate tasks to service staff, ensuring balanced workloads.
• Conduct pre-shift meetings to communicate priorities, updates, and promotions.
• Support recruitment, onboarding, and training of new team members.
• Provide ongoing coaching and feedback to maintain service excellence.
• Monitor inventory and stock levels, coordinating purchases to meet operational needs.
• Track sales, control waste, and implement portion control to optimize profitability.
• Ensure compliance with health, safety, and hygiene regulations across all operations.

Connaissances

Leadership

Communication

Organizational skills

Team motivation

Fast-paced adaptation

Formation

High School Diploma or equivalent

Outils

POS systems

Microsoft Office

Description du poste

Loews Chicago O’Hare is seeking a Food and Beverage Supervisor to lead a dynamic dining and beverage team, ensuring top-notch guest experiences across outlets. You will supervise staff, maintain quality, and assist with training, scheduling, and inventory to drive smooth operations.

Responsibilities include overseeing service, coordinating with the kitchen, managing events, addressing guest inquiries, and coaching team members to uphold high standards in a fast-paced environment.