F&B Supervisor: Guest Experience & Service Leader

mcrhotels.com; Jacksonville (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Courtyard by Marriott Jacksonville Flagler Center seeks an experienced Food & Beverage Supervisor to lead operations, ensure guest satisfaction, and maximize revenue through service excellence. You will supervise dining and kitchen activities, train staff, and uphold brand standards across all service areas.

The role demands strong communication, impeccable hospitality, and the ability to manage busy shifts with a can-do attitude.

Qualifications

• Experience in F&B/hospitality environments is preferred.
• Must be able to greet guests by name and maintain professional phone etiquette.
• Strong communication skills and a positive, can-do attitude are essential.
• Ability to work in a fast-paced hotel setting with guest-focused service.
• Willingness to work varied shifts, including evenings, nights, weekends, and holidays.

Responsibilities

• Train workers in food preparation, service, sanitation, and safety procedures.
• Compile and balance cash receipts at end of day or shift.
• Perform cash handling and deposit preparation tasks.
• Supervise and participate in kitchen and dining area cleaning activities.
• Resolve customer complaints regarding food service.
• Inspect and report on inventories of food, equipment, and liquor.

Skills

Guest relations

Name use

Recovery

Hotel knowledge

Phone etiquette

Teamwork

Communication

Hospitality

Time management

Customer service

Tools

Cash handling

POS systems

Job description

Courtyard by Marriott Jacksonville Flagler Center seeks an experienced Food & Beverage Supervisor to lead operations, ensure guest satisfaction, and maximize revenue through service excellence. You will supervise dining and kitchen activities, train staff, and uphold brand standards across all service areas.

The role demands strong communication, impeccable hospitality, and the ability to manage busy shifts with a can-do attitude.