F&B Supervisor: Elevate Guest Experience & Team Performance

Hyatt Hotels Corporation; San Diego (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Restaurant Supervisor for The Standard, Mexico City property to oversee daily food and beverage operations and maintain service quality.

You will coach servers, monitor tables, ensure guest satisfaction, handle reservations, and coordinate with kitchen and bar teams to uphold brand standards and safety.

This role requires at least one year of supervisory experience in a restaurant or banquet setting and knowledge of bar service and POS systems.

Qualifications

• Minimum one year of experience in a supervisory role in a restaurant or banquet setting.
• Knowledge of bar service and liquor inventory controls.
• Experience with MICROS point of sale system is strongly preferred.

Responsibilities

• Adhere to Hyatt guidelines and core values to ensure health, safety, and comfort of guests and colleagues.
• Maintain a strong presence on the restaurant floor and support guests and colleagues.
• Ensure proper table maintenance, cleanliness, and presentation throughout the guest experience.
• Monitor and manage orders from entry to table, coordinating with kitchen, bar, and service teams.
• Conduct ongoing checks of food and beverage quality and timely delivery to tables.
• Proactively engage guests to enhance their experience and resolve issues promptly.
• Address guest complaints and coordinate with management for follow-up.
• Coach team members in service standards, guest interaction, and efficiency.
• Lead pre-shift meetings and align on reservations, VIPs, and business levels.
• Coordinate deployment of servers, hosts, bussers, and runners based on volume.
• Maintain communication across front-of-house, kitchen, bar, and leadership teams.
• Monitor reservation book and seating flow for efficient operations.
• Maintain knowledge of MICROS for opening checks, transfers, splits, and payments.
• Ensure proper cash handling, card transactions, comps, voids, discounts, and adjustments.
• Record server tips accurately and complete shift paperwork.
• Complete opening, side-work, closing, cashout, and outlet-specific procedures.
• Inspect areas to ensure cleanliness and presentation meet hotel standards.
• Reinforce food handling, allergen awareness, and health & safety standards.
• Monitor supplies and communicate shortages to leadership.
• Ensure appropriate breaks while maintaining floor coverage.
• Communicate attendance, performance, and operational concerns to management.
• Assist with onboarding and training of new colleagues and reinforce standards.
• Communicate shift information and resolve operational items with F&B leadership.
• Perform any other tasks assigned by F&B leadership or hotel management.

Skills

Supervisory experience

Bar service knowledge

Liquor inventory controls

MICROS POS

Tools

MICROS POS

Job description

Hyatt Hotels Corporation is seeking a Restaurant Supervisor for The Standard, Mexico City property to oversee daily food and beverage operations and maintain service quality.

You will coach servers, monitor tables, ensure guest satisfaction, handle reservations, and coordinate with kitchen and bar teams to uphold brand standards and safety.

This role requires at least one year of supervisory experience in a restaurant or banquet setting and knowledge of bar service and POS systems.