F&B Shift Leader — Elevate Guest Experience

Sage Restaurant Group; Denver (CO); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) Retirement Savings Plan

Paid Vacation

Paid Holidays

Educational Assistance

Hotel Room Discounts

Domestic Partner Benefits

Job summary

Embassy Suites Denver Downtown is seeking a Lead Food & Beverage Supervisor to support the Restaurant Manager and oversee the F&B operation in their absence. You will coordinate multiple service areas, coach staff, and ensure service standards and cash controls are maintained.

Responsibilities include labor monitoring, onboarding, and cross-training, with a focus on guest satisfaction and timely problem resolution. Must be flexible to work AM/PM shifts, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Additional hospitality, restaurant, or Food & Beverage training preferred.
• Strong knowledge of Food & Beverage operations, service standards, and restaurant procedures.
• Demonstrated ability to independently lead an F&B shift and manage multiple operational priorities.
• Strong judgment, problem-solving, and decision-making skills.
• Strong guest recovery and customer service skills.
• Ability to coach, train, and provide clear direction to associates.
• Strong oral and written communication skills.
• Demonstrated reliability, accountability, professionalism, and follow-through.
• Understanding of labor, staffing, scheduling, and operational productivity.
• Ability to maintain cash-control, opening/closing, and operational standards.

Responsibilities

• Independently lead the Food & Beverage operation during the Restaurant Manager’s absence within established guidelines.
• Coordinate multiple F&B service areas and maintain awareness of the overall operation throughout the shift.
• Monitor guest volume, staffing levels, service needs, and operational priorities and adjust assignments, breaks, deployment, and service flow as appropriate.
• Serve as a primary F&B escalation point for guest concerns and provide appropriate service recovery within established guidelines.
• Proactively monitor service standards and guest experience and address concerns before they elevate.
• Provide real-time coaching, feedback, and direction to associates and reinforce performance, attendance, service, and operational expectations.
• Support onboarding, cross-training, training initiatives, and development of F&B associates.
• Document observed performance or attendance concerns as appropriate and elevate matters requiring formal corrective action to management.
• Ensure opening and closing procedures, cash controls, side work, shift handoffs, supplies, and operational standards are completed accurately.
• Identify operational deficiencies and take appropriate action whenever possible rather than simply passing issues to the next shift.
• Monitor labor and staffing needs throughout the shift and make appropriate operational adjustments within established guidelines.
• Participate in operational meetings and represent the F&B department when appropriate in the Restaurant Manager’s absence.
• Partner with Front Desk and other hotel leaders when hotel-wide situations arise while maintaining responsibility for the F&B portion of the operation.
• Communicate significant guest, associate, operational, safety, maintenance, or financial concerns to appropriate leadership.
• Maintain a professional, accountable, guest-focused leadership presence and model hotel service standards.
• Perform other duties as assigned based on business needs.

Skills

Food & Beverage knowledge

Leadership

Communication

Guest service

Education

High school diploma

Hospitality training

Job description

Embassy Suites Denver Downtown is seeking a Lead Food & Beverage Supervisor to support the Restaurant Manager and oversee the F&B operation in their absence. You will coordinate multiple service areas, coach staff, and ensure service standards and cash controls are maintained.

Responsibilities include labor monitoring, onboarding, and cross-training, with a focus on guest satisfaction and timely problem resolution. Must be flexible to work AM/PM shifts, weekends, and holidays.