F&B Server & Guest Experience Lead (Flexible Schedule)

Shaner Hotels; United States; On-site; USD 19,000 - 30,000; Full time

Job summary

Shaner Hotels is seeking a guest‑oriented Food & Beverage Associate to take orders, serve meals and drinks, and handle payments at guest tables. You will maintain safe, clean restaurant areas and coordinate with management and staff to ensure smooth service.

The role requires strong customer service, food safety training, and a willingness to work weekends/holidays with flexible shifts, potentially leveraging Spanish language skills to assist diverse guests.

Qualifications

• Minimum one year of experience in a similar position dealing with the public.
• Minimum state age requirement to serve alcoholic beverages.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• High school graduate or equivalent, some college preferred.
• ServSafe and/or food safety training.
• Alcohol awareness training (such as TIPS).
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Take food and beverage orders, retrieve, and serve beverages and food orders to guest tables according to hotel specifications, courteously and efficiently.
• Collect payments and assist in maintaining the restaurant area and equipment.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensure communication with General Manager, all other Department Managers, Supervisors and Staff.
• Ensure compliance with and completion of all daily operational procedures by the Food and Beverage Department.
• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
• Other duties as assigned.

Skills

Customer service

Communication

Bilingual English/Spanish

Food safety

Education

High school diploma or equivalent

Tools

ServSafe certification

Job description

Shaner Hotels is seeking a guest‑oriented Food & Beverage Associate to take orders, serve meals and drinks, and handle payments at guest tables. You will maintain safe, clean restaurant areas and coordinate with management and staff to ensure smooth service.

The role requires strong customer service, food safety training, and a willingness to work weekends/holidays with flexible shifts, potentially leveraging Spanish language skills to assist diverse guests.