F&B & Retail Operations Leader

Highgate Hotels L.P.; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Highgate Hotels is seeking a Market Manager to oversee the Hyatt Regency San Francisco Downtown SOMA F&B outlet, ensuring profitable operations and high guest satisfaction. The role requires leadership of outlet staff, effective supervision, and adherence to safety and SOP standards in a dynamic hotel environment.

Responsibilities include supervising daily operations, coordinating with other F&B managers, responding to guest concerns, preparing reports, and ensuring compliance with liquor laws

Qualifications

• Ability to communicate clearly with staff and guests in a professional manner.
• Strong listening, comprehension and problem-solving skills.
• Proven multitasking ability to manage multiple priorities.
• Customer service orientation with focus on guest satisfaction.
• Reliable attendance and adherence to hotel standards.

Responsibilities

• Oversee all aspects of the daily operation of the outlet.
• Supervise outlet personnel.
• Respond to guest complaints in a timely manner.
• Work with other F&B managers and keep them informed of issues as they arise.
• Keep immediate supervisor fully informed of all problems or matters requiring attention.
• Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
• Prepare and submit required reports in a timely manner.
• Ensure preparation of required reports, including Wage Progress, payroll, revenue, schedules, quarterly action plans.
• Monitor quality of service in F&B outlet.
• Assist in menu planning and preparation.
• Ensure compliance with local liquor laws, and health and sanitation regulations.
• Ensure SOP compliance in all outlets.
• Be visible on the floor and assist staff during meal periods.
• Conduct staff performance reviews per Highgate Hotel standards.
• Ensure training of employees on SOPs and tasks.
• Be involved in departmental and hotel training (CARE, One to One).
• Interview candidates for front-of-house F&B positions and follow hiring standards.
• Complete tip reporting.
• Understand and monitor corporate promotions in outlet.

Skills

Verbal communication

Written communication

Multitasking

Customer service

Attendance & reliability

Team leadership

Job description

Highgate Hotels is seeking a Market Manager to oversee the Hyatt Regency San Francisco Downtown SOMA F&B outlet, ensuring profitable operations and high guest satisfaction. The role requires leadership of outlet staff, effective supervision, and adherence to safety and SOP standards in a dynamic hotel environment.

Responsibilities include supervising daily operations, coordinating with other F&B managers, responding to guest concerns, preparing reports, and ensuring compliance with liquor laws