F&B/Retail Guide

Big SNOW; East Rutherford (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

Big SNOW in East Rutherford, NJ is hiring a skilled Guide to oversee team members and the operation within the trails. You will lead with a positive attitude, coach staff, and promote a safe work environment while delivering exceptional guest service.

The role involves greeting guests, maintaining inventory between Retail and F&B, and ensuring menu items meet service standards while complying with NJ Health Code. Flexible weekends and holidays apply.

Qualifications

• Must be 18 years of age
• Knowledge of F&B and Retail
• Ability to deal effectively with guests
• Excellent oral and written communication skills
• Must be willing to speak in front of large groups of people
• A positive attitude and a commitment to great service.
• Must be able to work a flexible schedule including weekends and holidays

Responsibilities

• Be an accurate and reliable source of information for our Guests
• Greet and interact with guests
• Maintaining inventory of supplies on site between both Retail and F&B outlet
• Train, supervise, and develop team members capable of delivering exceptional service
• Ensure that all menu items are prepared and served to meet service standards.
• Ensure 100% compliance with NJ Health Code.
• Managing daily labor and adjusting staffing levels to achieve service standards
• Coach, council, and discipline team members
• Promote and enforce company policies and procedures.
• Support our mission through consistent teamwork, a positive team member experience, earned guest loyalty, mutual respect and continuously striving to be the best
• Perform other duties as assigned by Blazer

Skills

Guest service

Communication

Public speaking

F&B knowledge

Retail knowledge

Flexible schedule

18+ age

Job description

Job Details

Job Location: Big SNOW - East Rutherford, NJ 07073 Salary Range: $20.00 - $20.00 Hourly Job Shift: Any

About Big SNOW

Big SNOW is North America's first and only real snow, indoor, year-round ski and snowboard resort. We share our passion of sliding on snow with our guests.

How the Guide works with the Team

The Guide position will be responsible for overseeing team members and the operation within the trails. A Guide leads with a positive attitude, excellent organizational skills, coaching, and motivational skills. This position also takes an active role in monitoring and promoting a safe work environment.

Team Member Responsibilities

• Be an accurate and reliable source of information for our Guests


• Greet and interact with guests


• Maintaining inventory of supplies on site between both Retail and F&B outlet


• Train, supervise, and develop team members capable of delivering exceptional service


• Ensure that all menu items are prepared and served to meet service standards.


• Ensure 100% compliance with NJ Health Code.


• Managing daily labor and adjusting staffing levels to achieve service standards


• Coach, council, and discipline team members


• Promote and enforce company policies and procedures.


• Support our mission through consistent teamwork, a positive team member experience, earned guest loyalty, mutual respect and continuously striving to be the best


• Perform other duties as assigned by Blazer

Team Member Qualifications

• Must be 18 years of age


• Knowledge of F&B and Retail


• Ability to deal effectively with guests


• Excellent oral and written communication skills


• Must be willing to speak in front of large groups of people


• A positive attitude and a commitment to great service.


• Must be able to work a flexible schedule including weekends and holidays

QualificationsTeam Member Qualifications

• Must be 18 years of age


• Knowledge of F&B and Retail


• Ability to deal effectively with guests


• Excellent oral and written communication skills


• Must be willing to speak in front of large groups of people


• A positive attitude and a commitment to great service.


• Must be able to work a flexible schedule including weekends and holidays