F&B/Retail Guide

Big-Snow-American-Dream; East Rutherford (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Big SNOW in East Rutherford, NJ, seeks a Guide to oversee team members and daily operations on the trails. The role requires a positive attitude, strong organizational skills, coaching ability, and a commitment to guest service in our indoor, year‑round snow resort.

You will greet guests, manage staffing levels, train and develop staff, ensure menu items are prepared and served to standards, and enforce NJ Health Code compliance.

Qualifications

• Must be 18 years of age.
• Excellent oral and written communication.
• Ability to train, supervise and develop team members.
• Flexible schedule including weekends and holidays.
• Knowledge of F&B and Retail is a plus.

Responsibilities

• Oversee team members and trail operations.
• Greet and interact with guests.
• Maintain inventory of supplies between Retail and F&B.
• Train, supervise, and develop staff to deliver exceptional service.
• Ensure compliance with NJ Health Code.
• Monitor labor and staffing to meet service standards.
• Promote company policies and foster a positive team culture.
• Perform other duties as assigned.

Skills

Public speaking

Team leadership

Customer service

Communication skills

Coaching

Job description

About Big SNOW:Big SNOW is North America's first and only real snow, indoor, year-round ski and snowboard resort. We share our passion of sliding on snow with our guests.How the Guide works with the Team:The Guide position will be responsible for overseeing team members and the operation within the trails. A Guide leads with a positive attitude, excellent organizational skills, coaching, and motivational skills. This position also takes an active role in monitoring and promoting a safe work environment.Team Member Responsibilities:Be an accurate and reliable source of information for our GuestsGreet and interact with guestsMaintaining inventory of supplies on site between both Retail and F&B outletTrain, supervise, and develop team members capable of delivering exceptional serviceEnsure that all menu items are prepared and served to meet service standards.Ensure 100% compliance with NJ Health Code.Managing daily labor and adjusting staffing levels to achieve service standardsCoach, council, and discipline team membersPromote and enforce company policies and procedures.Support our mission through consistent teamwork, a positive team member experience, earned guest loyalty, mutual respect and continuously striving to be the bestPerform other duties as assigned by BlazerTeam Member Qualifications:Must be 18 years of ageKnowledge of F&B and RetailAbility to deal effectively with guestsExcellent oral and written communication skillsMust be willing to speak in front of large groups of peopleA positive attitude and a commitment to great service.Must be able to work a flexible schedule including weekends and holidaysTeam Member Qualifications:Must be 18 years of ageKnowledge of F&B and RetailAbility to deal effectively with guestsExcellent oral and written communication skillsMust be willing to speak in front of large groups of peopleA positive attitude and a commitment to great service.Must be able to work a flexible schedule including weekends and holidays