F&B & Retail Guide — Guest Experience Leader

Big SNOW; East Rutherford (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

Big SNOW in East Rutherford, NJ is hiring a skilled Guide to oversee team members and the operation within the trails. You will lead with a positive attitude, coach staff, and promote a safe work environment while delivering exceptional guest service.

The role involves greeting guests, maintaining inventory between Retail and F&B, and ensuring menu items meet service standards while complying with NJ Health Code. Flexible weekends and holidays apply.

Qualifications

• Must be 18 years of age
• Knowledge of F&B and Retail
• Ability to deal effectively with guests
• Excellent oral and written communication skills
• Must be willing to speak in front of large groups of people
• A positive attitude and a commitment to great service.
• Must be able to work a flexible schedule including weekends and holidays

Responsibilities

• Be an accurate and reliable source of information for our Guests
• Greet and interact with guests
• Maintaining inventory of supplies on site between both Retail and F&B outlet
• Train, supervise, and develop team members capable of delivering exceptional service
• Ensure that all menu items are prepared and served to meet service standards.
• Ensure 100% compliance with NJ Health Code.
• Managing daily labor and adjusting staffing levels to achieve service standards
• Coach, council, and discipline team members
• Promote and enforce company policies and procedures.
• Support our mission through consistent teamwork, a positive team member experience, earned guest loyalty, mutual respect and continuously striving to be the best
• Perform other duties as assigned by Blazer

Skills

Guest service

Communication

Public speaking

F&B knowledge

Retail knowledge

Flexible schedule

18+ age

Job description

Big SNOW in East Rutherford, NJ is hiring a skilled Guide to oversee team members and the operation within the trails. You will lead with a positive attitude, coach staff, and promote a safe work environment while delivering exceptional guest service.

The role involves greeting guests, maintaining inventory between Retail and F&B, and ensuring menu items meet service standards while complying with NJ Health Code. Flexible weekends and holidays apply.