F&B Outlets Manager - Guest Experience

Omni Hotels & Resorts; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Omni Amelia Island Resort & Spa in Florida seeks a Food & Beverage Assistant Outlets Manager to ensure prompt, courteous service across our Bar, Restaurant, Coffee Shop, In Room Dining and Pool outlets.

You will train and supervise staff, enforce Omni standards and policies, monitor guest satisfaction, and work with management on scheduling, payroll, and costs. This role requires leadership, teamwork, and a strong commitment to guest experience in a luxury resort setting.

Qualifications

• Bachelor's Degree or equivalent preferred.
• Previous restaurant experience preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Must have current TIPS/Food Handlers Certifications.
• Must be able to lift, pull, push 50lbs+.
• Must be able to walk, stand up to 10+ hours shift.
• Working Conditions: exposure to weather conditions, hazardous chemicals, and exposure to all food and beverage options.

Responsibilities

• Responsible for assigned shift, assisting in overall management.
• Supervise and coordinate assigned shift.
• Assist in overall supervision of the department as outlined in manager's job description.
• Check staff punctuality.
• Complete environmental checklist for dining room.
• Spot check liquor pars.
• Order daily supplies.
• Hold pre-meal meetings.
• Follow up on established training steps.
• Handle guest comments and complaints.
• Ensure guest satisfaction.
• Stay on the floor during peak hours.
• Communicate with guests and receive feedback.
• Observe, teach, and correct staff's service.
• Monitor each guest's experience.
• Examine food preparation.
• Examine beverage presentation.
• Handle any guest complaint.
• Maintain condition of dining room.
• Administrative responsibilities.
• Assist manager in: Scheduling, Forecast weekly, Forecast monthly, Completing weekly payroll.
• Participate in interviewing new employees.
• Prepare maintenance requests and follow-up.
• Complete other assigned duties.
• Cost control.
• Monitor food and liquor requisitions.
• Monitor food waste.
• Monitor labor and payroll costs.
• Check bar controls, shot glass use, red lining, bottles totally empty.
• Must be familiar with and adhere to all liquor liability laws.
• Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests.
• Prohibiting the sale/service of alcohol to minors.
• Must know emergency procedures (including CPR) and work to prevent accidents.
• Perform any and all other duties assigned and/or required by management.

Education

Bachelor's Degree or equivalent preferred

Job description

Omni Amelia Island Resort & Spa in Florida seeks a Food & Beverage Assistant Outlets Manager to ensure prompt, courteous service across our Bar, Restaurant, Coffee Shop, In Room Dining and Pool outlets.

You will train and supervise staff, enforce Omni standards and policies, monitor guest satisfaction, and work with management on scheduling, payroll, and costs. This role requires leadership, teamwork, and a strong commitment to guest experience in a luxury resort setting.