F&B Outlet Manager | Full Time

Omni Hotels & Resorts; Florida; On-site; USD 70,000 - 90,000; Full time

Job summary

Omni Amelia Island Resort & Spa is seeking an experienced Food & Beverage leader to oversee restaurant operations, ensuring exceptional guest satisfaction and adherence to standards. The role emphasizes staff coordination, service timing, and overall profitability.

The ideal candidate has 4+ years in F&B leadership, strong communication, and financial acumen, with flexible scheduling to cover evenings and weekends. This position offers on-site work at the resort in Florida.

Qualifications

• 4+ years leading Food & Beverage operations in a hospitality setting.
• Bachelor's degree or equivalent required.
• Strong communication and leadership skills.

Responsibilities

• Ensure maximum guest satisfaction in dining operations.
• Conduct daily pre-meal meeting with service staff.
• Supervise dining floor during service.
• Monitor service timing and guest experience.
• Maintain food quality and presentation.
• Coordinate functions in dining room and seating.
• Contribute to restaurant profitability through cost controls.
• Ensure staff uniforms and appearances meet standards.
• Review reservations and VIP list daily.
• Perform other duties as assigned.

Skills

Leadership

Communication

Financial literacy

Operations management

Education

Bachelor's Degree or Equivalent

Tools

MICROS system

POS systems

Job description

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.

Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service.

If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Overview

This team member will provide proper training and supervision of all personnel including supervisors. To insure prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. To ensure the overall success of the restaurant by guest satisfaction surveys and utilizing financial controls.

Responsibilities

• To consistently ensure the maximum guest satisfaction while dining in the restaurant.
• Pre-meal meeting conducted with service staff on a daily basis.
• Supervision of floor during operation.
• Ensure that service personnel follow service protocol including steps of service.
• Monitor timing of guest experience.
• Handle all complaints to the guests' satisfaction.
• Maintain a consistently smooth-running operation.
• Make the Front of the House staff weekly schedule.
• Ensure Kitchen, stewarding and cashier staff are on duty as scheduled.
• Ensure the side-stations are fully stocked with equipment.
• All side-work complete and checked out by the manager.
• Making sure the beverage machines are functioning properly.
• Ensure station rotation in seating.
• Assist in seating or service of guests as necessary.
• Coordinate all functions in dining room during service.
• Monitor productivity of service staff.
• Monitor and critique the quality and consistency of the food product.
• Making sure special boards and/or descriptions posted accurately.
• Continuously check food quality and presentation coming from kitchen.
• Maintain food displays during service.
• Monitor guest satisfaction and comments regarding food and service.
• To be familiar with clients so that there is constant recognition of all repeat guests.
• Review reservations on a daily basis and check against the VIP list from the front desk.
• All special attention details handled properly.
• Maintain the physical atmosphere and cleanliness of the restaurant.
• Ensure the staff's uniforms and appearances meet specifications.
• Make sure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations and tray stands.
• All menus inspected daily by hostess.
• Make sure all equipment in good condition and clean.
• Make sure work areas are being maintained neat, orderly and clean.
• All lights and music adjusted appropriately for each meal period.
• To contribute to the profitability of the restaurant through cost control effectiveness.
• Constantly perform positive up-selling techniques with service staff.
• Expedite table turnover and table resetting. Implement sales promotions and merchandising programs.
• Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
• Know and adhere to all company policies and procedures.
• Know emergency procedures (including CPR) and work to prevent accidents.
• Be familiar with and enforce all policies related to liquor liability laws.
• Perform any and all other duties assigned and/or required by management.

Qualifications

• Bachelor's Degree or Equivalent preferred
• 4 years of experience in a previous Food & Beverage operations leadership role required
• Previous Restaurant General Manager or Assistant General Manager Experience preferred
• Flexible schedule including evenings, weekends, and holidays
• Understanding of financial statements and labor productivity
• Excellent communication skills
• Physical Requirements:
  Must be able to stand and walk for an extended period or for an entire shift.
  Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.
• Working Environment:
  Interior of restaurant kitchen and designated bar area, with occasional travel around resort property as needed.
  Exposure to various hazardous chemicals.
  Exposure to food items and beverages.
• Tools & Equipment:
  MICROS computer and card, telephone, wine key

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link: EEOC is the Law Poster.