F&B Experience Leader for Hotels

Sonesta International Hotels Corporation; New Orleans (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account with Company M"

401(k) Retirement Plan with Company M"

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels is seeking a Food & Beverage Manager to lead daily operations across our hotel's restaurants, bars, banquets, catering, and dining outlets. You will drive guest satisfaction, financial performance, and team engagement by balancing service excellence with operational strategy in a fast-paced hospitality environment.

You’ll partner with Culinary, Banquets, Operations, and hotel leadership to ensure consistent, high-quality dining experiences that reflect Sonesta’s

Qualifications

• Bachelor’s degree in Hospitality Management, Business, Food & Beverage Management, or related field preferred.
• 3+ years of experience in Food & Beverage Operations, Restaurant Management, Hotel Operations, Banquets, or Hospitality Management.
• Previous leadership or supervisory experience within restaurants, hotels, bars, resorts, or hospitality environments preferred.

Responsibilities

• Lead day-to-day Food & Beverage operations across hotel restaurants, bars, lounges, room service, banquets, catering, and special events.
• Supervise, train, coach, schedule, and develop Food & Beverage team members to deliver exceptional guest service and operational performance.
• Ensure high standards of food quality, beverage service, cleanliness, presentation, and guest satisfaction across all dining outlets.
• Partner closely with Culinary, Banquets, Stewarding, and hotel leadership teams to support seamless restaurant and event operations.
• Monitor restaurant performance, guest feedback, labor costs, food & beverage costs, inventory management, and operational efficiency metrics.
• Support revenue growth initiatives through upselling, promotions, menu strategies, event execution, and exceptional guest experiences.
• Ensure compliance with food safety regulations, sanitation standards, HACCP guidelines, alcohol service laws, and health department requirements.
• Assist with hiring, onboarding, training, employee engagement, performance management, and succession planning activities.
• Manage scheduling, staffing levels, payroll support, and labor productivity to align with operational and financial goals.
• Resolve guest concerns and service recovery situations professionally and proactively to maintain high guest satisfaction scores.
• Support banquet functions, conferences, weddings, meetings, and catering events to ensure flawless execution and client satisfaction.
• Help drive a positive, collaborative, and service-focused culture aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

Skills

Leadership

Guest service

Communication

Problem solving

Operations management

Team development

Education

Bachelor's degree in Hospitality Management, Business, Food & Beverage Management, or related field

Job description

Sonesta International Hotels is seeking a Food & Beverage Manager to lead daily operations across our hotel's restaurants, bars, banquets, catering, and dining outlets. You will drive guest satisfaction, financial performance, and team engagement by balancing service excellence with operational strategy in a fast-paced hospitality environment.

You’ll partner with Culinary, Banquets, Operations, and hotel leadership to ensure consistent, high-quality dining experiences that reflect Sonesta’s