F&B Outlet Supervisor | Guest-Centric Leadership

Westin Dallas Stonebriar; Frisco (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Job summary

Westin Dallas Stonebriar is seeking a capable Outlet Supervisor to assist the management team across Restaurant, Room Service, and other food and beverage outlets. You will focus on delivering exceptional guest experiences, ensuring service standards, and supporting financial goals.

The role requires strong communication and the ability to manage staff across shifts. Ideal candidates will demonstrate leadership, physical stamina to handle service demands, and a proactive approach to maintaining

Qualifications

• Ability to use point of sale systems.
• Lift/carry up to 50 pounds with or without accommodations.
• Push/pull carts weighing up to 150 pounds with or without accommodations.
• Effective verbal and written communication skills.
• Adapt communication style to suit different audiences.

Responsibilities

• Monitor servers and bussers to ensure service standards.
• Supervise guest service and respond to guests' needs promptly.
• Assist manager with sidework planning and coverage.
• Maintain bank procedures per HEI standards.
• Review daily shift communications and prepare for next shift.
• Ensure floor plans are properly covered and surfaces are clean.
• Maintain clean service stands and dining areas.
• Ensure compliance with liquor laws and policies.
• Communicate daily with restaurant manager about events and counts.
• Contribute to menu classes and taste panels.
• Provide clear directions to staff in writing and verbally.
• Maintain regular attendance and reliability.
• Perform other duties as assigned.

Skills

POS knowledge

Communication skills

Physical stamina

Team supervision

Education

High school diploma

Job description

Westin Dallas Stonebriar is seeking a capable Outlet Supervisor to assist the management team across Restaurant, Room Service, and other food and beverage outlets. You will focus on delivering exceptional guest experiences, ensuring service standards, and supporting financial goals.

The role requires strong communication and the ability to manage staff across shifts. Ideal candidates will demonstrate leadership, physical stamina to handle service demands, and a proactive approach to maintaining