F&B Outlet Lead: Guest Experience & Operations

Highgate; San Francisco (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan with employer 


Paid holidays

Paid vacation

Paid sick leave

Job summary

Highgate Hotels’ The Huntington in San Francisco seeks an Outlet Manager to coordinate and direct all aspects of the Food & Beverage outlet, ensuring profitability and high-quality service. You will market ideas to promote business, reduce turnover, and manage revenue and payroll budgets while upholding SOPs and safety standards.

You will lead staff, handle guest concerns promptly, monitor compliance with liquor laws, and participate in training and promotions to drive guest satisfaction across

Qualifications

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Responsibilities

• Oversee all aspects of the daily operation of the outlet.
• Supervise outlet personnel.
• Respond to guest complaints in a timely manner.
• Work with F&B managers and keep them informed of issues as they arise.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.
• Prepare and submit required reports in a timely manner.
• Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.
• Monitor quality of service in F&B outlet.
• Assist in menu planning and preparation.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.
• Ensure compliance with SOP’s in all outlets.
• Ensure compliance with requisition procedures.
• Be visible on the floor and assist staff as needed during each meal period.
• Conduct staff performance reviews in accordance with Highgate Hotel standards.
• Ensure the training of employees on SOP’s and technical job tasks.
• Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.
• Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
• Complete tip reporting.
• Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.
• Ensure overall guest satisfaction.

Skills

Communication skills

Multitasking

Guest service

Professionalism

M.O.D. coverage

Job description

Highgate Hotels’ The Huntington in San Francisco seeks an Outlet Manager to coordinate and direct all aspects of the Food & Beverage outlet, ensuring profitability and high-quality service. You will market ideas to promote business, reduce turnover, and manage revenue and payroll budgets while upholding SOPs and safety standards.

You will lead staff, handle guest concerns promptly, monitor compliance with liquor laws, and participate in training and promotions to drive guest satisfaction across