F&B Operations Supervisor & Guest Experience Leader

Hilton Indianapolis; Indianapolis (IN); On-site; USD 50,000 - 52,000; Full time

Job summary

Hilton Indianapolis is seeking a motivated restaurant supervisor to assist the Restaurant Manager in achieving objectives, controlling costs, and delivering exceptional guest experiences. You will coach staff, implement improvements, and support scheduling, onboarding, and training in a fast-paced setting.

The role emphasizes leadership during shifts, adherence to safety standards, and collaboration on local marketing initiatives. Full-time hours with rotating shifts are available.

Qualifications

• Minimum of 2 years of restaurant supervisory, lead, or shift management experience preferred.
• At least 1 year of front-of-house experience in host, server, or guest service roles.
• Strong understanding of restaurant operations, guest service standards, and team development.
• Experience with scheduling, inventory management, labor controls, and team training.

Responsibilities

• Support the Restaurant Manager in executing short- and long-term operational plans aligned with company objectives.
• Assist in monitoring labor, food, and operating costs to achieve budget targets.
• Review reports, identify opportunities for improvement, and implement corrective actions.
• Ensure high-quality products and guest service through daily oversight and coaching.
• Support sales-building initiatives, local marketing programs, and promotional campaigns.
• Assist with recruiting, onboarding, training, scheduling, and developing team members while ensuring policy compliance.
• Provide leadership during shifts by coaching, motivating, and holding team members accountable.
• Support preventative maintenance and ensure equipment, facilities, and assets are properly maintained.
• Maintain safe and secure operating practices to protect employees, guests, and assets.
• Foster positive communication and teamwork among restaurant staff.
• Identify and recommend process improvements to enhance efficiency, guest satisfaction, and engagement.
• Perform other duties as assigned.

Skills

Leadership

Communication

Problem-solving

Team development

Education

Associate's or Bachelor's degree in Hospitality or Business

Job description

Hilton Indianapolis is seeking a motivated restaurant supervisor to assist the Restaurant Manager in achieving objectives, controlling costs, and delivering exceptional guest experiences. You will coach staff, implement improvements, and support scheduling, onboarding, and training in a fast-paced setting.

The role emphasizes leadership during shifts, adherence to safety standards, and collaboration on local marketing initiatives. Full-time hours with rotating shifts are available.