Shift Lead: Hospitality & Guest Experience

Social Cantina- Indianapolis, IN; Indianapolis (IN); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Hands-on leadership experience

Growth opportunities into management

Job summary

Social Cantina- Indianapolis, IN is seeking an Hourly Manager to lead shifts, train staff, and ensure exceptional guest experiences. You will coach the team, uphold safety standards, and coordinate front-and-back-of-house operations to keep service smooth and guests satisfied.

The role emphasizes hands-on leadership, teamwork, and problem-solving in a fast-paced hospitality environment, with opportunities for growth into additional management roles within FHG.

Qualifications

• Previous restaurant or hospitality experience preferred.
• Leadership or shift-lead experience is a plus.
• Ability to lead by example in a fast-paced environment.
• Strong communication, teamwork, and problem-solving skills.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Lead shifts and keep the team focused, motivated, and working together.
• Train new team members on standards, expectations, and procedures.
• Coach team members in real time and provide feedback.
• Lead by example and assist wherever needed.
• Create a positive, inclusive, high-energy work environment.
• Communicate team concerns, performance issues, and wins to management.
• Create memorable guest experiences through great service and hospitality.
• Check in with guests and address questions or concerns quickly.
• Support busy periods to keep service moving smoothly.
• Maintain clean, welcoming guest areas and know the menu for recommendations.
• Follow food safety, sanitation, and responsible alcohol service standards.
• Ensure policies are followed and a safe work environment is maintained.
• Open/close the restaurant, coordinate front and back of house, and manage shift flow.
• Coordinate food orders, timing, and presentation; assist in the kitchen when needed.
• Monitor shift progress and adjust assignments; assist with inventory and receiving deliveries.
• Reduce waste and protect company products and resources; complete shift paperwork.

Skills

Leadership experience

Communication

Teamwork

Problem-solving

Flexible schedule

Alcohol service certification

ServSafe certification

Physical stamina

Willingness to learn

Job description

Social Cantina- Indianapolis, IN is seeking an Hourly Manager to lead shifts, train staff, and ensure exceptional guest experiences. You will coach the team, uphold safety standards, and coordinate front-and-back-of-house operations to keep service smooth and guests satisfied.

The role emphasizes hands-on leadership, teamwork, and problem-solving in a fast-paced hospitality environment, with opportunities for growth into additional management roles within FHG.