F&B Operations Leader — Guest Experience & Growth

Hyatt Hotels Corporation; California; On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Free hotel stays worldwide

Headspace subscription

Tuition reimbursement

Family assistance policy

Paid Time Off

Medical/Dental/Vision/401K

Gas stipend

Complimentary daily meal

Job summary

Alila Ventana Big Sur, part of Hyatt Hotels Corporation, seeks an experienced F&B Manager to oversee all food and beverage operations, ensuring exceptional service, innovative menus, and profitable performance.

You will lead a team, manage budgets, collaborate with culinary and guest services, and drive sustainability initiatives while delivering memorable guest experiences at this iconic California resort.

Qualifications

• 5+ years in a food and beverage leadership position, preferably in a hotel setting.
• Proven leadership and team-building skills.
• Strong knowledge of hygiene and sanitation regulations.
• Leadership and team management skills.
• Good organizational and time-management abilities.
• Familiarity with cleaning equipment and chemicals.
• Basic computer skills for managing inventory and reporting.
• Certification in food safety or sanitation (preferred).
• Strong financial acumen and knowledge of budgeting, forecasting and cost control.
• Excellent communication, problem-solving, and organizational abilities.
• Proficiency in food and beverage management software and tools.
• Certification in food safety and alcohol service (Food Handler’s & Responsible Beverage Service)

Responsibilities

• Oversee day-to-day operations of all food and beverage outlets, including restaurants, bars, room service, and banquets.
• Ensure consistent quality in food, beverage, and service standards to exceed guest expectations.
• Maintain compliance with health, safety, and sanitation regulations.
• Develop and implement efficient workflows and operational procedures.
• Prepare and manage the food and beverage department budget, including cost control measures.
• Monitor and analyze financial performance, ensuring profitability and revenue growth.
• Negotiate with vendors and suppliers to achieve the best quality and pricing.
• Plan and execute promotional events to drive sales and enhance the guest experience.
• Recruit, train, and mentor food and beverage staff, fostering a culture of excellence.
• Conduct regular performance reviews, set goals, and provide constructive feedback.
• Schedule and manage staff to ensure optimal coverage during peak and off-peak hours.
• Collaborate with chefs and culinary teams to curate innovative menus and beverage selections.
• Respond to guest feedback, resolving complaints and enhancing satisfaction.
• Monitor and evaluate guest satisfaction scores, implementing improvements as needed.
• Stay updated on industry trends, introducing new offerings and service enhancements.
• Partner with other departments to align food and beverage initiatives with overall hotel goals.
• Implement sustainability initiatives, such as waste reduction and locally sourced ingredients.

Skills

Leadership

Budgeting

Forecasting

Cost control

Communication

Problem-solving

Organizational skills

Time-management

Inventory management

Staff development

Education

Food safety certification

Hospitality degree

Tools

F&B management software

Inventory management software

Reporting tools

Job description

Alila Ventana Big Sur, part of Hyatt Hotels Corporation, seeks an experienced F&B Manager to oversee all food and beverage operations, ensuring exceptional service, innovative menus, and profitable performance.

You will lead a team, manage budgets, collaborate with culinary and guest services, and drive sustainability initiatives while delivering memorable guest experiences at this iconic California resort.