F&B Operations Leader — Guest Experience Champion

Apex Entertainment; Marlborough (MA); On-site; USD 65,000 - 95,000; Full time

Job summary

Apex Entertainment in Marlborough, MA seeks a Restaurant Manager to direct all Food & Beverage operations across restaurant, bar, kitchen, catering, and events, ensuring financial objectives and exceptional guest experiences.

The role focuses on staffing, budgeting, compliance, and leadership of managers and hourly staff, with a strong emphasis on profitability and service standards in a fast-paced entertainment venue.

Qualifications

• Fluent in spoken and written English.
• High school diploma or GED required.
• Associate's or Bachelor's degree in Hospitality, Restaurant Management, Business, or related field preferred.
• Minimum 3-5 years of progressive restaurant or entertainment food service management experience.
• Demonstrated leadership experience supervising multiple employees.
• Experience managing budgets and financial performance.
• Knowledge of food safety regulations and alcohol service laws.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Ability to analyze operational and financial data and implement corrective action.
• Proficiency with Microsoft Office and restaurant POS systems.

Responsibilities

• Direct, supervise, and manage all Food & Beverage operations.
• Lead, coach, mentor, and develop Assistant Managers, Supervisors, and hourly team members.
• Establish staffing plans based on forecasted sales and business volume.
• Hire, interview, recommend promotions, discipline, evaluate performance, and participate in termination decisions.
• Exercise significant influence regarding personnel decisions.
• Conduct performance evaluations and implement corrective action when necessary.
• Develop succession plans and leadership development programs.
• Ensure compliance with all company policies and procedures.
• Manage departmental budgets and operating expenses.
• Monitor labor costs, food costs, beverage costs, and operating margins.
• Analyze financial reports including Profit and Loss Statements, Prime Cost Reports, Labor Reports, Inventory Reports, Sales Trends.
• Develop action plans to improve profitability.
• Control inventory and purchasing.
• Approve departmental purchases within authorized spending limits.
• Recommend capital improvements.
• Ensure consistent execution of company operating standards.
• Oversee food quality, beverage quality, cleanliness, and presentation.
• Monitor guest satisfaction and implement service recovery procedures.
• Coordinate with Entertainment, Attractions, Events, Facilities, and Culinary departments.
• Develop operating procedures that improve efficiency.
• Ensure appropriate staffing throughout all operating periods.
• Oversee scheduling to meet business needs while controlling labor expenses.

Skills

Fluent English

Leadership

Budget management

Food safety knowledge

Communication skills

POS systems

Microsoft Office

Staff development

Hiring and training

Education

High school diploma or GED

Associate's or Bachelor's degree in Hospitality, Restaurant Management, Business, or related field preferred

Tools

Microsoft Office

Restaurant POS systems

Job description

Apex Entertainment in Marlborough, MA seeks a Restaurant Manager to direct all Food & Beverage operations across restaurant, bar, kitchen, catering, and events, ensuring financial objectives and exceptional guest experiences.

The role focuses on staffing, budgeting, compliance, and leadership of managers and hourly staff, with a strong emphasis on profitability and service standards in a fast-paced entertainment venue.