F&B Operations Leader for Hotel Outlets

UCF Hotel Venture; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

Paid Sick Days, Vacation, Holidays &DB

Training & Development opportunities, 

Tuition Reimbursement

Pet Insurance & Pet Bereavement

Team Member Hotel Rates, other perks &

Discounted Parking

Complimentary meals in Team Member Caf

Complimentary use of the fitnesscenter

Community volunteer opportunities

Job summary

Loews Chicago Hotel in Chicago seeks an experienced Outlet Manager to lead food and beverage operations across its outlets, ensuring a high-quality dining experience for guests. You will supervise staff, coordinate with the Director of Food and Beverage, and uphold service standards during peak periods.

The role emphasizes cost control, scheduling, and guest engagement, with opportunities to advance within Loews Hotels & Co.

Responsibilities

• Maintains outlet staffing levels to provide for optimal performance
• Represents the Director of Food and Beverage in his/her absence
• Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures
• Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
• Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines
• Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes
• Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP's expected
• Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
• Coaches, counsels, retrains employees as needed to ensure superior levels of performance
• Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel
• Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities
• Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service
• Other duties as assigned

Job description

Loews Chicago Hotel in Chicago seeks an experienced Outlet Manager to lead food and beverage operations across its outlets, ensuring a high-quality dining experience for guests. You will supervise staff, coordinate with the Director of Food and Beverage, and uphold service standards during peak periods.

The role emphasizes cost control, scheduling, and guest engagement, with opportunities to advance within Loews Hotels & Co.