Food and Beverage Manager

Loews Hotels & Co; Chicago (IL); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Training & development

Tuition reimbursement

Pet insurance

Team member hotel rates

Discounted parking

Complimentary meals in team café

Fitness center access

Volunteer opportunities

Job summary

Loews Chicago Hotel invites an experienced Food & Beverage Outlet Manager to join our team. You will assist the Director of Food & Beverage in planning, organizing, directing, and coordinating all outlet activities to ensure a superior dining experience for guests.

You will lead staffing, training, scheduling, and cost control, while ensuring adherence to Loews standards. The role requires visible leadership on the floor during peak service and close collaboration with culinary and service teams.

Qualifications

• Bachelor-level or higher degree in hospitality/food service management is preferred.
• Thorough knowledge of upscale food service operations.
• Two years of management experience in hotel or upscale food service.
• Certification as Food Service Manager or equivalent and ability to obtain it if required.

Responsibilities

• Maintains outlet staffing levels to ensure optimal performance.
• Represents the Director of Food & Beverage in their absence.
• Ensures adherence to departmental policies and Loews standards.
• Oversees labor costs, inventory control, and service quality.
• Supervises outlet activities to ensure high-quality product delivery.
• Engages with guests to ensure satisfaction during dining experiences.

Skills

Leadership

Communication

Guest service

Organizational skills

Flexibility

Education

Associate of Science degree or higher in Hospitality or Food Service management

Certification: Food Service Manager (or equivalent)

Job description

Loews Chicago Hotel offers careers steps from Navy Pier and the Magnificent Mile. Team members deliver elevated hospitality with skyline and lake views in a central location that blends city energy, convenience and the comforts of home for guests.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, retirement benefits
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance & Pet Bereavement
• Team Member Hotel Rates, other discounts, perks & more
• Discounted Parking
• Complimentary meals in Team Member Café while working
• Complimentary use of the fitness center
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

This position is responsible for assisting the Director of Food and Beverage in the overall management of the respective outlets to include; planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department, staffing, training, scheduling of employees; that a quality product which exceeds the guests expectations and hotel standards is delivered in a friendly and professional manner.

Essential Functions and Responsibilities

• Maintains outlet staffing levels so as to provide for optimal performance
• Represents the Director of Food and Beverage in his/her absence
• Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures
• Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control
• Personally supervises outlet activities to ensure quality production/delivery of product/service
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
• Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines
• Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes
• Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP's expected
• Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
• Coaches, counsels, retrains employees as needed to ensure superior levels of performance
• Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel
• Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities
• Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service
• Other duties as assigned

Supportive Functions and Responsibilities

• Promotes and applies teamwork skill at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, Friendly, and helpful to guests, management and fellow employees
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Addresses guests by their names at all times
• Is friendly, sincere, and professional to make guest(s) feel important

Qualifications

• Associate of Science degree or higher in Hospitality or Food Service management
• Thorough knowledge of all matters related to the proper administration of 'up-scale' food service operations
• Two years management experience in hotel or free standing 'quality' food service operation
• Certification as 'Food Service Manager' or other as required by State County or Local regulations or ability to obtain such certification
• Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Effective management, leadership, organizational and communication skills
• Ability to work flexible schedule to include weekends and holidays
• Addresses guests by their names at all times
• Is friendly, sincere, professional to make guest feel important

Salary range for this position, based on experience, is $52,000.00 to $65,000.00.

Visit this site to view benefits this role may be eligible for based on classification:

Loews Hotels Benefits