Assistant F&B Outlet Manager: Guest Experience Leader

Loews Hotels, LLC.; Orlando (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Free meal

Theme park access

Training & development

Community involvement

Diversity & inclusion

Job summary

Loews Portofino Bay Hotel is seeking an Assistant Outlet Manager to lead an F&B outlet, oversee staffing, training, and scheduling while maintaining service and product quality to exceed guest expectations.

You will collaborate across hotel departments, manage budgets and labor planning, monitor guest satisfaction and costs, and coach team members to deliver exceptional guest experiences in a busy luxury environment.

Qualifications

• Minimum two to five years progressive food & beverage leadership experience in hotel/resort environment or upscale restaurant.
• Thorough understanding of food safety, inventory control, meal planning and staff supervision in food service operations.
• Knowledge of beverage selection, including wine, beer and liquor; classic and craft cocktails.
• Proficient in using POS software and Microsoft Office Suite.
• Proven experience working in high-volume Food & Beverage operations.
• Strong organizational skills.
• Excellent guest service skills.
• Ability to communicate effectively in English verbally and written with team members, leaders and guests.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Responsibilities

• Supervise and support outlet team to ensure organization, cleanliness, and proper maintenance of the outlet.
• Coordinate with other hotel departments to meet guest needs and support smooth operations.
• Organize department tools such as checklists, seating charts, pars, and centralized information resources.
• Assist with staffing plans, scheduling, and coverage requirements to align with forecasted business needs.
• Support budget preparation, 30/60/90 forecasts, and labor planning.
• Monitor product and service quality, guest satisfaction, payroll, and costs to maximize profitability.
• Oversee handling of guest checks and payment transactions to ensure accuracy and compliance.
• Intercede or fill in for employees as needed during high-volume periods.
• Train or supervise the training of outlet employees in service standards and hotel policies.
• Evaluate team performance, provide feedback, and implement coaching or corrective action as needed.
• Conduct outlet meetings to keep staff informed of hotel initiatives, promotions, and changes.
• Attend required hotel meetings and training sessions.
• Maintain cleanliness and excellent condition of equipment and work areas.
• Ensure compliance with safety regulations, emergency procedures, and hotel policies.
• Promote teamwork, professionalism, and guest satisfaction across the outlet.
• Perform other duties as assigned.

Skills

Guest focus

Communication

Leadership

Organization

Coaching

Flexibility

Financial awareness

Tools

POS software

Microsoft Office

Job description

Loews Portofino Bay Hotel is seeking an Assistant Outlet Manager to lead an F&B outlet, oversee staffing, training, and scheduling while maintaining service and product quality to exceed guest expectations.

You will collaborate across hotel departments, manage budgets and labor planning, monitor guest satisfaction and costs, and coach team members to deliver exceptional guest experiences in a busy luxury environment.