F&B Operations Lead — Luxury NYC Hotel

Four Seasons Hotels Ltd; New York (NY); On-site; USD 84,000 - 86,000; Full time

Job summary

Four Seasons Hotels Ltd in New York seeks an experienced Operations & Guest Experience leader to oversee daily restaurant and banquet operations across multiple outlets, ensuring exceptional service and a seamless guest experience. You will manage labor, inventory, and financial controls, coach teams, and uphold safety standards in a fast-paced luxury setting on Billionaires' Row.

Join a world-class team dedicated to creating unforgettable moments for guests, residents, and partners through

Qualifications

• Strong leadership, organizational, and multitasking abilities.
• Excellent interpersonal and communication skills.
• Working knowledge of food & beverage systems, inventory tools, and POS platforms.
• Ability to analyze reports and use data to improve operations.
• Foreign language skills are a plus but not required.

Responsibilities

• Manage the daily operations of The Garden, Banquets, TY Bar, and In-Room Dining, ensuring exceptional service, operational efficiency, and a seamless guest experience across all outlets.
• Provide leadership coverage across all Food & Beverage outlets, adapting to business needs and ensuring consistent execution of service standards
• Maintain a visible presence throughout the operation, engaging with guests, building relationships, and promoting a culture of personalized service
• Respond to and resolve guest feedback and concerns in a timely, professional manner, ensuring effective service recovery when needed
• Ensure all Food & Beverage areas are properly maintained, organized, and operating in compliance with company, safety, and sanitation standards
• Partner with culinary and outlet leaders to support daily operations, special events, promotions, and departmental initiatives
• Lead and support teams during peak business periods, providing direction and hands-on assistance as needed to maintain service excellence
• Foster employee development through coaching, training, and cross-functional learning opportunities across multiple outlets and disciplines within the Food & Beverage division
• Labor & Payroll Management
• Manage labor costs through effective scheduling aligned with business needs
• Review, approve, and provide commentary on employee timecards
• Ensure compliance with meal break policies and payroll procedures
• Track attendance, flag tardiness, and escalation issues as appropriate
• Prepare and present labor reports, including overtime analysis
• Financial & Inventory Control
• Control operational costs through purchasing, inventory management, and waste reduction
• Monitor stock levels of food, beverage, and operational supplies; place orders as needed
• Assist with monthly inventory counts and reconciliation
• Track departmental expenditures against budget/forecast targets
• Support revenue generation initiatives and upselling strategies
• Administrative & Coordination Duties
• Attend and contribute to operational meetings (e.g., daily briefings, labor meetings, event meetings)
• Serve as a liaison between operational leadership and administrative teams
• Prepare and manage purchase orders and maintain accurate records
• Assist with scheduling documentation, team communications, and reporting
• Support planning and execution of group dining, special events, and VIP experiences
• Team Leadership & Development
• Assist with the recruitment, selection, interviewing, and onboarding of employees to ensure alignment with Four Seasons cultural and core standards
• Train, coach, motivate, and inspire team members to achieve excellence in service, teamwork, and operational performance
• Support the ongoing development of employees through hands-on leadership, creating opportunities for growth and engagement
• Conduct performance evaluations and provide timely, constructive feedback to promote continuous improvement
• Address employee relations matters promptly, professionally, and fairly, resolving concerns and supporting a positive work environment
• Enforce disciplinary actions when appropriate, in accordance with company policies and proceduresEnsure all employees consistently comply with work rules, standards of conduct, and safety policies
• Foster a positive, respectful, and inclusive workplace culture that reflects the values of Four Seasons
• Facilities & Compliance
• Monitor physical condition of restaurant facilities and equipment; report and recommend improvements
• Ensure compliance with health, safety, and sanitation standards
• Adhere to company policies, brand standards, and standard operating procedures
• Knowledge & Skills
• Strong leadership, organizational, and multitasking abilities
• Ability to adapt quickly and manage multiple priorities in a fast-paced environment
• Excellent interpersonal and communication skills
• Working knowledge of food & beverage systems, inventory tools, and POS platforms
• Ability to analyze reports and use data to improve operations
• Foreign language skills are a plus but not required

Skills

Leadership

Multitasking

Interpersonal communication

F&B systems

Inventory tools

POS platforms

Data analysis

Foreign language skills (nice to have)

Job description

Four Seasons Hotels Ltd in New York seeks an experienced Operations & Guest Experience leader to oversee daily restaurant and banquet operations across multiple outlets, ensuring exceptional service and a seamless guest experience. You will manage labor, inventory, and financial controls, coach teams, and uphold safety standards in a fast-paced luxury setting on Billionaires' Row.

Join a world-class team dedicated to creating unforgettable moments for guests, residents, and partners through