F&B Operations Lead - Guest Service & Budget

Bally's Interactive; Baton Rouge (LA); On-site; USD 51,000 - 52,000; Full time

Job summary

Bally's Interactive in Baton Rouge, LA seeks an F&B leader to provide hands-on leadership of the department, set service standards, and oversee budgeting, inventory, and supplier coordination to ensure a top-tier guest experience in a fast-paced casino environment.

The role requires flexibility for late nights, weekends and holidays as part of a 24/7 hospitality operation, plus the ability to manage costs and communicate across teams.

Responsibilities

• Ensure consistent high-quality service to all our team members and guests.
• Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Provide hands-on leadership to F&B department.
• Assist in establishing standards of performance, quality of products, service, staffing levels/cost and food/beverage cost.
• Supervise inventories and estimate food and beverage costs.
• May be required to use computer to facilitate collection and analysis of information.
• Communicate regularly with purchasing department regarding supply inventory.
• Develop and manage the departmental budget, including capital expenditures.
• Monitor staffing levels to ensure budgetary compliance.
• Manage escalated guest service issues appropriately and discreetly.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ensure satisfaction to guests.
• Follow lawful directions from supervisors.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Interact well with others and be a positive influence on team member morale.

Job description

Bally's Interactive in Baton Rouge, LA seeks an F&B leader to provide hands-on leadership of the department, set service standards, and oversee budgeting, inventory, and supplier coordination to ensure a top-tier guest experience in a fast-paced casino environment.

The role requires flexibility for late nights, weekends and holidays as part of a 24/7 hospitality operation, plus the ability to manage costs and communicate across teams.