F&B Operations & Guest Experience Leader

Augustine Casino; Coachella (CA); On-site; USD 75,000 - 98,000; Full time

Job summary

Augustine Casino's Front of House Food & Beverage department seeks an experienced leader to oversee daily operations, staffing within budget, and health-compliance. You will create and reiterate training and guidelines to elevate guest experience while sustaining a positive work environment for staff.

Responsibilities include managing outlets, monitoring service standards, coaching staff, addressing guest feedback, and maintaining clear communication with the team and guests.

Qualifications

• Minimum five years in hospitality with emphasis on food and beverage.
• Experience with current Food & Beverage operational systems and software.
• Must be 21+ and pass drug screening and background checks.
• Ability to forecast food and beverage needs and adhere to budgets.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Manage the daily operation of all Food & Beverage outlets.
• Monitor staff performance to ensure service standards and protocols.
• Conduct ongoing training to improve craft and growth.
• Address guest comments with root-cause analysis and resolutions.
• Excellent communication skills and team collaboration.
• Ensure compliance with all rules, policies, and procedures.
• Establish and maintain effective relationships with staff and customers.
• Maintain confidentiality of sensitive information.
• Read, write, and communicate in English; use POS and email.
• Develop and maintain a strong service culture.
• Perform intermediate math as needed.

Skills

Hospitality demeanor

Communication skills

English proficiency

POS systems

Service culture

Intermediate math

Education

ServSafe Manager Certification

Tools

F&B software

Job description

Augustine Casino's Front of House Food & Beverage department seeks an experienced leader to oversee daily operations, staffing within budget, and health-compliance. You will create and reiterate training and guidelines to elevate guest experience while sustaining a positive work environment for staff.

Responsibilities include managing outlets, monitoring service standards, coaching staff, addressing guest feedback, and maintaining clear communication with the team and guests.