F&B & Hotel Operations Leader – Guest Experience & Growth

Drury Hotels Company, LLC; Richardson (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Drury Hotels is seeking a capable leader to join the Operations Leadership team in Richardson, TX. You will provide expert leadership across all hotel departments and drive exceptional guest service that reflects the Drury standard.

You will train, develop, and coach team members to achieve success in their roles, while delivering on quality, service, profitability, and strong teamwork aligned with the Drury Way.

Qualifications

• Passion to serve others and exceed our guests’ expectations.
• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of one-year supervisory experience with demonstrated leadership success.
• Hotel experience preferred.

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Train, develop, and coach team members to achieve success in their roles
• Deliver on key business metrics of quality, service, profitability, and team
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

Skills

Leadership

Supervisory experience

Guest service mindset

Education

Bachelor’s degree in hospitality, business, or related field

Job description

Drury Hotels is seeking a capable leader to join the Operations Leadership team in Richardson, TX. You will provide expert leadership across all hotel departments and drive exceptional guest service that reflects the Drury standard.

You will train, develop, and coach team members to achieve success in their roles, while delivering on quality, service, profitability, and strong teamwork aligned with the Drury Way.