Eyewear Store GM: Lead, Coach & Drive Results

Eyeglass World, Inc.; Colorado Springs (CO); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401k

Flex spending account

PTO & holidays

Parental leave

Employee eyewear discount

Disability insurance

Life insurance

Scholarships

Job summary

Eyeglass World is seeking a General Manager to lead a high-performing store, drive sales, and deliver exceptional patient experiences. You will manage staff, inventory, and operations while upholding brand standards and safety compliance.

The role emphasizes coaching, auditing, and collaboration with the Doctor to ensure top-tier care for every patient. The ideal candidate brings 5+ years in retail, strong leadership, and a passion for customer service in the optical industry.

Qualifications

• 5+ years of retail experience; supervisory experience preferred.
• Knowledge of the optical industry is preferred.
• Proven ability to lead, coach, and build strong associate relationships.
• Strong communication, organization, and problem-solving skills.
• Passion for providing exceptional customer service and driving sales.

Responsibilities

• Oversee all daily store operations, including staffing, inventory management, bookkeeping, planning, and enforcing company policies.
• Lead, train, and develop associates through consistent coaching, feedback, and growth opportunities.
• Monitor store performance and guide associates to deliver outstanding customer and patient experiences from start to finish.
• Partner with the Doctor to ensure every patient receives the highest level of care.
• Conduct store audits and uphold quality, merchandising, and service standards.
• Maintain open communication with the District Manager and provide accurate reporting.
• Ensure the store and facility meet all corporate and safety standards.
• Execute marketing, merchandising, and promotional initiatives according to brand standards.
• Manage budgets, supplies, and inventory to meet financial goals.
• Recruit, hire, and retain top talent, creating schedules based on business needs and store traffic.
• Lead by example — coaching your team toward sales and service excellence.
• Provide clear, timely feedback and performance evaluations, while addressing issues proactively.
• Ensure compliance with company policies and maintain accurate associate files and records.

Education

Bachelor’s degree or equivalent experience

Tools

POS systems

Job description

Eyeglass World is seeking a General Manager to lead a high-performing store, drive sales, and deliver exceptional patient experiences. You will manage staff, inventory, and operations while upholding brand standards and safety compliance.

The role emphasizes coaching, auditing, and collaboration with the Doctor to ensure top-tier care for every patient. The ideal candidate brings 5+ years in retail, strong leadership, and a passion for customer service in the optical industry.