Eyewear Retail GM: Lead Profit & Patient Experience

Visionworks; Danvers (MA); On-site; USD 65,000 - 81,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks seeks a charismatic General Manager to lead a busy eyewear store, driving profitability while ensuring a simple, human, and bold patient journey from doctor appointment to eyewear pickup.

You will coach and develop a service-driven team, partner with the Doctor on business needs, plan daily operations, manage traffic and appointments, and uphold Visionworks’ standards for exceptional patient experiences. Competitive compensation and benefits accompany this role.

Qualifications

• HS Diploma or GED required; Bachelor’s degree preferred.
• Three (3) or more years of related experience required.
• Optical management experience preferred.
• Licensed GMs must have a current State Opticians License.

Responsibilities

• Maximize the store’s profitability without compromising the patient/customer experience by setting and exceeding organization’s financial and performance goals
• Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience
• Prep and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services
• Hire, Train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Remove obstacles and find resolution in the patient/customer experience when needed
• Lead, execute and improve all broad operational activities to meet the store's financial and customer experience goals

Skills

Store leadership

Customer service

Profitability goals

Team management

Education

HS Diploma or GED

Bachelor’s degree preferred

Job description

Visionworks seeks a charismatic General Manager to lead a busy eyewear store, driving profitability while ensuring a simple, human, and bold patient journey from doctor appointment to eyewear pickup.

You will coach and develop a service-driven team, partner with the Doctor on business needs, plan daily operations, manage traffic and appointments, and uphold Visionworks’ standards for exceptional patient experiences. Competitive compensation and benefits accompany this role.