Retail General Manager — Eye Care & Ops Leader

VisionWorks; Bailey's Crossroads (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time Off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks seeks a General Manager (GM) to lead store profitability and a service-driven team, ensuring a simple, human and bold patient and customer journey from doctor appointment to eyewear pickup. The GM will drive financial and performance goals while maintaining exceptional patient experience.

Responsibilities include daily operations, collaboration with the Doctor, staff development, and resolving issues to improve customer outcomes.

Qualifications

• HS Diploma or GED required; Bachelor's degree preferred.
• Three or more years of related experience.
• Optical management experience preferred.
• Licensed General Managers must have a current State Opticians License.

Responsibilities

• Maximize the store's profitability without compromising the patient/customer experience by setting and exceeding financial and performance goals.
• Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience.
• Prepare and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services.
• Hire, train, coach, develop and support store associates to perform in their roles with excellence to ensure a flawless patient/customer experience.
• Remove obstacles and find resolution in the patient/customer experience when needed.
• Lead, execute and improve all operational activities to meet the store's financial and customer experience goals.

Education

HS Diploma or GED

Bachelor's degree

Job description

Visionworks seeks a General Manager (GM) to lead store profitability and a service-driven team, ensuring a simple, human and bold patient and customer journey from doctor appointment to eyewear pickup. The GM will drive financial and performance goals while maintaining exceptional patient experience.

Responsibilities include daily operations, collaboration with the Doctor, staff development, and resolving issues to improve customer outcomes.