Eyewear Sales & Customer Care Specialist

MyEyeDr; Noblesville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

MyEyeDr. is seeking an Eyewear Consultant to deliver a best-in-class patient experience in a busy office. You will assist patients with eyewear choices, fit and adjust glasses, and explain insurance benefits. Training is provided for those new to optics, with weekend/evening shifts required as needed.

You will join a collaborative team, supporting doctors and staff to ensure patient satisfaction and a smooth office flow while promoting MyEyeDr. values and brand philosophy.

Qualifications

• Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
• Willing to learn about industry, product, and services
• Ability to sell with a desire to meet office goals with a “can do” attitude
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience

Responsibilities

• Provide patients with exceptional customer service by understanding and advising the patient’s needs
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
• Provide patients with comprehensive explanation of insurance benefits
• Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
• Collaborate with doctor(s) and team members to provide seamless patient experience
• Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
• Participate in other office duties as assigned

Job description

MyEyeDr. is seeking an Eyewear Consultant to deliver a best-in-class patient experience in a busy office. You will assist patients with eyewear choices, fit and adjust glasses, and explain insurance benefits. Training is provided for those new to optics, with weekend/evening shifts required as needed.

You will join a collaborative team, supporting doctors and staff to ensure patient satisfaction and a smooth office flow while promoting MyEyeDr. values and brand philosophy.