Eyewear Sales & Care Consultant

MyEyeDr; Huntersville (NC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Bonuses and commissions

Medical and dental benefits

Vision coverage

401(k) with match

PTO and paid holidays

Associate discounts

Job summary

MyEyeDr. is seeking an Eyewear Consultant to guide patients through eyewear choices and insurance explanations. You will join a collaborative team, learn through training, and help deliver a best-in-class vision care experience.

No optical experience is required; we provide training and tools to learn about products and services, with some weekend and evening shifts. This role reports to the Office General Manager and emphasizes patient-centered service.

Qualifications

• Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
• A proactive approach to problem solving with an entrepreneurial spirit
• Willing to learn about industry, product, and services
• Ability to sell with a desire to meet office goals with a “can do” attitude
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience

Responsibilities

• Provide patients with exceptional customer service by understanding and advising the patient’s needs
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
• Provide patients with comprehensive explanation of insurance benefits
• Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
• Collaborate with doctor(s) and team members to provide seamless patient experience
• Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
• Participate in other office duties as assigned

Skills

Customer service

Sales experience

Problem solving

Team player

Willing to learn

Job description

MyEyeDr. is seeking an Eyewear Consultant to guide patients through eyewear choices and insurance explanations. You will join a collaborative team, learn through training, and help deliver a best-in-class vision care experience.

No optical experience is required; we provide training and tools to learn about products and services, with some weekend and evening shifts. This role reports to the Office General Manager and emphasizes patient-centered service.