Eyewear Optician — Fitting & Customer Care

VSP Vision; Sparks (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

VSP Vision is seeking a customer-focused eyewear specialist to help patients find frames and lenses that best match their prescription. You will guide frame selection, coordinate measurements, and assist with lens options while ensuring accurate pricing and timely delivery.

The role emphasizes exceptional patient service, accurate documentation in the practice software, and collaboration with team members to maintain high satisfaction and efficient operations.

Qualifications

• One to two years of experience in related field.
• Applicable State licensure or certification by a nationally recognized optician association as an optician.
• Working knowledge of MS Office package.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiating, and decision-making skills.
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment.

Responsibilities

• Help customers find eyeglasses and contact lenses that match their prescription.
• Assist customers in selecting frames and coordinate with measurements and prescription.
• Recommend lenses, coatings, and frames to suit customer needs and lifestyle.
• Take measurements, assist with adjustments and dispense eyewear.
• Ensure correct pricing and delivery quotes to patients.
• Provide enthusiastic and concise communication to meet patient expectations and foster team relationships.
• Merchandise displays and assist with insurance billing and processing orders.
• Document all patient communication in the practice software system.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Problem solving

Listening

Multi-tasking

Tools

MS Office

Job description

VSP Vision is seeking a customer-focused eyewear specialist to help patients find frames and lenses that best match their prescription. You will guide frame selection, coordinate measurements, and assist with lens options while ensuring accurate pricing and timely delivery.

The role emphasizes exceptional patient service, accurate documentation in the practice software, and collaboration with team members to maintain high satisfaction and efficient operations.