Eyewear Experience Lead — Retail Sales & Team Coach

Warby Parker; Milwaukee (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid holidays

Vacation days per year

401(k) Retirement savings plan

Parental leave

Job summary

Warby Parker is seeking a Sales Supervisor to create exceptional customer experiences across our stores in the United States and Canada. You will drive on-floor sales, mentor teammates, and participate in process improvements while sharing Warby Parker's story and mission with customers.

The role emphasizes leadership in the absence of a manager, product knowledge, and a proactive, entrepreneurial mindset to reinvent the glasses-shopping experience.

Qualifications

• Retail experience in a customer-focused company.
• 6+ months in a management position.
• Strong interpersonal and communication skills.
• Adaptable, able to stay cool under pressure and learn quickly.

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate exceptional product knowledge and offer thoughtful, honest style advice.
• Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience.
• Be an upbeat, flexible team player who leads by example.
• Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Help foster an inclusive culture by treating customers and colleagues with respect.

Skills

Retail experience

Management experience

Interpersonal skills

Customer service

Job description

Warby Parker is seeking a Sales Supervisor to create exceptional customer experiences across our stores in the United States and Canada. You will drive on-floor sales, mentor teammates, and participate in process improvements while sharing Warby Parker's story and mission with customers.

The role emphasizes leadership in the absence of a manager, product knowledge, and a proactive, entrepreneurial mindset to reinvent the glasses-shopping experience.