Eyewear Department Lead — Coach & Ops Manager

America; Los Angeles (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company Budl

Job summary

America's Best, part of National Vision, is seeking an Assistant Eyeglass Manager in Los Angeles. You will drive profit and sales, oversee the eyeglass department, and ensure exceptional customer service while leading a team of opticians and associates.

You will forecast staffing needs, coach staff, and maintain high standards of store operations, promotions, and visual merchandising. Fluency in English and Spanish, and optical sales experience are required.

Qualifications

• Fluent in reading and speaking both English and Spanish.
• Optical sales experience. Supervising experience is preferred.
• Proven ability to lead, coach and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills (both oral and written) for effective management of teams.
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

Responsibilities

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
• Convey a commitment to providing outstanding customer service and ensure all associates do the same.
• Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
• Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
• Motivate associates to exceed performance standards.

Skills

Bilingual English/Spanish

Sales experience

Leadership

Store operations

Communication skills

Organization

Financial analysis

Problem solving

Job description

America's Best, part of National Vision, is seeking an Assistant Eyeglass Manager in Los Angeles. You will drive profit and sales, oversee the eyeglass department, and ensure exceptional customer service while leading a team of opticians and associates.

You will forecast staffing needs, coach staff, and maintain high standards of store operations, promotions, and visual merchandising. Fluency in English and Spanish, and optical sales experience are required.