Eyewear Consultant: Customer Service & Sales

MyEyeDr.; Ashburn (VA); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Bonuses & commissions

Medical & dental coverage

Vision coverage

401(k) match

Life insurance

PTO & paid holidays

Job summary

MyEyeDr. is seeking an Eyewear Consultant to join our team in Virginia. You will support doctors and staff to deliver personalized eyecare, with comprehensive training provided if you have no optical experience.

Weekend and evening shifts are required as part of this role. The wage range varies by location: VA counties Arlington, Alexandria, Fairfax, Loudoun, Prince William, Manassas City, Stafford, Fauquier, Clarke, Culpepper, Spotsylvania offer $17.70–$24.00 per hour, while other counties

Qualifications

• Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required)
• A proactive approach to problem solving with an entrepreneurial spirit
• Willing to learn about industry, product, and services
• Ability to sell with a desire to meet office goals with a “can do” attitude
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience

Responsibilities

• Provide patients with exceptional customer service by understanding and advising the patient’s needs
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
• Provide patients with comprehensive explanation of insurance benefits
• Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames
• Collaborate with doctor(s) and team members to provide seamless patient experience
• Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients
• Participate in other office duties as assigned

Job description

MyEyeDr. is seeking an Eyewear Consultant to join our team in Virginia. You will support doctors and staff to deliver personalized eyecare, with comprehensive training provided if you have no optical experience.

Weekend and evening shifts are required as part of this role. The wage range varies by location: VA counties Arlington, Alexandria, Fairfax, Loudoun, Prince William, Manassas City, Stafford, Fauquier, Clarke, Culpepper, Spotsylvania offer $17.70–$24.00 per hour, while other counties