Eyewear Consultant: Customer Care, Sales & Growth

MyEyeDr; Germantown (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Bonuses & commissions

Medical and dental coverage

Vision coverage & associate discounts

401(k) with company match

PTO and paid holidays

Job summary

MyEyeDr. in Germantown, TN seeks an Eyewear Consultant to deliver a best-in-class patient experience through personalized eyewear support and trusted team collaboration. No optical experience?

Training is provided, and you’ll learn about frames, lenses, insurance, and our care standards while helping patients see and look their best. You will build relationships, assist with frame and lens selection, explain insurance benefits, and contribute to achieving office goals in a friendly, fast-paced

Qualifications

• Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required).
• Proactive approach to problem solving with an entrepreneurial spirit.
• Willing to learn about industry, product, and services.
• Ability to sell with a desire to meet office goals with a “can do” attitude.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.

Responsibilities

• Provide patients with exceptional customer service by understanding and advising the patient’s needs.
• Assist patients in eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on best fit.
• Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust.
• Provide patients with comprehensive explanation of insurance benefits.
• Utilize company provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear.
• Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames.
• Collaborate with doctor(s) and team members to provide seamless patient experience.
• Communicate and demonstrate the MyEyeDr. values and brand philosophy while working with patients.
• Participate in other office duties as assigned

Skills

Customer service

Team player

Entrepreneurial spirit

Willing to learn

Patient-centric

Job description

MyEyeDr. in Germantown, TN seeks an Eyewear Consultant to deliver a best-in-class patient experience through personalized eyewear support and trusted team collaboration. No optical experience?

Training is provided, and you’ll learn about frames, lenses, insurance, and our care standards while helping patients see and look their best. You will build relationships, assist with frame and lens selection, explain insurance benefits, and contribute to achieving office goals in a friendly, fast-paced