Eyewear Concierge & Optician — Grow with Certification

Midwest Eye Consultants; Toledo (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Paid holidays

Paid time off

Career development: company-paid cert.

Wage increases with skills growth

Job summary

Midwest Eye Consultants in Toledo, OH is seeking an Optician to guide patients through frame and lens selections, explain doctor recommendations, and provide attentive, personalized service. You will help patients choose frames balancing comfort, function, and style while building strong patient relationships.

Responsibilities include processing orders, coordinating dispensing appointments, conducting eyewear adjustments, and supporting daily optical operations and inventory with a patient-first

Qualifications

• High school diploma or equivalent.
• 1-2 years of relevant experience preferred.
• Customer service experience preferred.
• Previous optician experience is a plus.
• Strong communication and relationship-building skills.
• Attention to detail and the ability to complete administrative tasks accurately.
• An interest in eyewear, fashion, and helping patients find the right solutions.
• A positive, team-oriented approach to work.

Responsibilities

• Guide patients through frame and lens selections based on prescriptions, lifestyle, and preferences.
• Explain doctor recommendations and educate patients on lens options and eyewear quality.
• Help patients choose frames that balance comfort, function, and personal style.
• Build positive relationships by providing attentive, personalized service.
• Calculate patient co-pays based on insurance eligibility.
• Enter spectacle orders accurately and monitor their progress to support timely delivery.
• Receive and verify completed orders in the system, notify patients, and coordinate dispensing appointments.
• Follow up with patients to check how they're adapting to their new eyewear and prescribed contact lenses.
• Perform eyewear adjustments and minor repairs as needed.
• Troubleshoot eyewear concerns and help patients find appropriate solutions.
• Maintain attractive, organized displays that showcase optical merchandise.
• Monitor inventory for eyewear, optical merchandise, and lab supplies, reporting inventory information as required.
• Help maintain efficient patient flow and communicate delays appropriately.
• Partner with the office manager, team lead, and doctors to support the needs of the practice.
• Take on additional responsibilities as assigned.

Skills

Customer service

Communication

Relationship-building

Attention to detail

Team-oriented

Education

High school diploma or equivalent

Job description

Midwest Eye Consultants in Toledo, OH is seeking an Optician to guide patients through frame and lens selections, explain doctor recommendations, and provide attentive, personalized service. You will help patients choose frames balancing comfort, function, and style while building strong patient relationships.

Responsibilities include processing orders, coordinating dispensing appointments, conducting eyewear adjustments, and supporting daily optical operations and inventory with a patient-first