Eyewear Consultant & Vision Care Specialist

Midwest Eye Consultants; Coventry Township (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Holidays

PTO

Vision 401k

Cert program

Job summary

Midwest Eye Consultants in Coventry Township, OH, is seeking an optician to guide patients through eyewear selection, educate on lens options, and create a welcoming shopping experience. The role emphasizes clear communication and outstanding customer service in a busy optical setting.

You will handle insurance co-pays, enter orders, maintain inventory, and keep displays up to date while supporting the optical lab to ensure timely delivery of eyewear.

Qualifications

• Excellent customer service and communication abilities.
• Ability to educate patients on eyewear options.
• Experience handling insurance eligibility and co-pays.
• Strong administrative skills and attention to detail.

Responsibilities

• Assist patients in the selection process of spectacles, providing education on quality choices, lens selection, and frame styling to fit their lifestyle and prescription.
• Calculate insurance co‑pay based on insurance eligibility.
• Accurately enter spectacle orders; ensure timely delivery by monitoring status on a daily basis.
• Receive spectacle orders into system, verify order, notify patients, and schedule dispensing.
• Contact patients for follow up on progress of adapting to dispensed eyewear and prescribed contacts.
• Perform spectacle adjustments and repairs when necessary.
• Troubleshoot patient concerns with eyewear when necessary.
• Educate patients on the care of prescribed eyewear.
• Maintain inventory pertaining to all aspects of the optical retail area, including lab supplies. Report inventory as required.
• Maintain displays of optical merchandise.
• Monitor patient flow throughout appointment, properly communicating delays to other departments.

Skills

Customer service

Eyewear knowledge

Communication

Job description

Midwest Eye Consultants in Coventry Township, OH, is seeking an optician to guide patients through eyewear selection, educate on lens options, and create a welcoming shopping experience. The role emphasizes clear communication and outstanding customer service in a busy optical setting.

You will handle insurance co-pays, enter orders, maintain inventory, and keep displays up to date while supporting the optical lab to ensure timely delivery of eyewear.