Eyecare Front Desk & Patient Experience Coordinator

Barenburg Eye Associates; Ellicott City (MD); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k)

Free uniforms

Health insurance

Paid time off

Job summary

Barenburg Eye Associates is seeking a friendly Eyecare Patient Service Coordinator to greet patients, manage appointments, verify insurance, and handle billing with a patient-first approach. The role emphasizes accuracy in records and smooth coordination between patients and clinicians, in a fast-paced eye care environment.

We value organized multitaskers who can communicate clearly, maintain records, and deliver exceptional front desk service to support high-quality patient care.

Qualifications

• Experience in eye care front office preferred.
• Familiarity with vision or medical insurance verification and billing.
• Proficiency with electronic health records (EHR) or practice management software.
• Strong interpersonal and communication skills with a patient-first attitude.
• Highly organized with the ability to multitask in a busy clinical environment.
• Detail-oriented with accurate data entry and record-keeping.

Responsibilities

• Greet and check in patients, ensuring a warm and professional front desk experience.
• Schedule, confirm, and manage patient appointments using practice management software.
• Verify insurance eligibility for routine vision and medical benefits.
• Collect co-pays, process payments, and manage patient billing inquiries.
• Maintain and update accurate patient records and medical histories.
• Coordinate communication between patients and clinical staff to ensure smooth patient flow.
• Answer incoming calls, respond to patient inquiries, and follow up on referrals.

Skills

Customer service

Phone etiquette

Multitasking

Interpersonal skills

Communication

Education

High school diploma or equivalent

Tools

Practice management software

EHR software

Job description

Barenburg Eye Associates is seeking a friendly Eyecare Patient Service Coordinator to greet patients, manage appointments, verify insurance, and handle billing with a patient-first approach. The role emphasizes accuracy in records and smooth coordination between patients and clinicians, in a fast-paced eye care environment.

We value organized multitaskers who can communicate clearly, maintain records, and deliver exceptional front desk service to support high-quality patient care.