EyeCare Experience Lead - Elevate Patient Care

EssilorLuxottica Group; Rochester (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health care

Employee discounts

Bonus/commission potential

Job summary

LensCrafters is seeking a Lead EyeCare Advisor to deliver the LensCrafters Experience and ensure top-quality optometric care in partnership with the doctor's office. You will guide patients through tests, eyewear options, and paperwork while keeping the store running smoothly and meeting core KPIs.

You will greet customers, manage calls, explain services, process prescriptions, and maintain HIPAA-compliant records. Prior retail or optical experience is preferred.

Qualifications

• High School graduate or equivalent.
• 1 Year of experience.
• Customer service skills (internal and external).
• Knowledge of current fashion trends.
• Leadership skills.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization and sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.
• Strong interpersonal skills.
• Preferred: Previous experience in customer service, retail and/or optical.

Responsibilities

• Greets customers without delay when they enter the location.
• Promptly answers the telephone in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services as well as the appropriate time frame.
• Is attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies unsatisfied customers and acts quickly for resolution.
• Strives to achieve exceptional results on LensCrafters’ CEI/Functional Skills.
• Maintains patient records per HIPAA and glossary procedures.
• Operates the POS system and handles payments securely.

Skills

Customer service

Leadership

Interpersonal skills

Sales skills

Math skills

Cash register knowledge

Communication

Education

High School diploma or equivalent

Job description

LensCrafters is seeking a Lead EyeCare Advisor to deliver the LensCrafters Experience and ensure top-quality optometric care in partnership with the doctor's office. You will guide patients through tests, eyewear options, and paperwork while keeping the store running smoothly and meeting core KPIs.

You will greet customers, manage calls, explain services, process prescriptions, and maintain HIPAA-compliant records. Prior retail or optical experience is preferred.