Eyecare Experience Lead

EssilorLuxottica; Columbia (MD); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

Pearle Vision, part of EssilorLuxottica, is hiring for a Lead Eyecare Advisor in Maryland. You will deliver exceptional patient service, coach staff, and manage scheduling while ensuring the highest quality of care.

This role emphasizes effective communication, teamwork and accurate handling of eyewear-related processes. Candidates should have strong interpersonal skills, basic math ability, and familiarity with office systems.

Qualifications

• 1 year of experience in customer service, retail or optical preferred.
• Candidate should be able to effectively communicate with patients and coworkers.
• Proficiency with basic office software and calculators.
• Ability to organize tasks and manage time in a fast-paced environment.

Responsibilities

• Coach and assist Optometric Technicians and staff in daily operations.
• Schedule patient visits and manage appointment flow.
• Greet patients and provide high-level service at every contact.
• Explain procedures, paperwork, tests, products and timelines to patients.
• Process contact lens orders and invoices accurately.

Skills

Strong communicator & listener

Strong interpersonal skills

Strong basic math skills

Sales skills

Knowledge of office merchandise

Familiarity with computers &Calculatos

Strong organizational skills

Education

High School Diploma or equivalent

Job description

Pearle Vision, part of EssilorLuxottica, is hiring for a Lead Eyecare Advisor in Maryland. You will deliver exceptional patient service, coach staff, and manage scheduling while ensuring the highest quality of care.

This role emphasizes effective communication, teamwork and accurate handling of eyewear-related processes. Candidates should have strong interpersonal skills, basic math ability, and familiarity with office systems.