EyeCare Concierge & Vision Specialist

EssilorLuxottica; New York (NY); On-site; USD 27,552 - 39,950; Full time

Job summary

EssilorLuxottica EyeCare Advisor role at LensCrafters combines optometric care with retail service to create an excellent patient experience in New York. You will greet clients, explain tests and products, and coordinate with doctors and staff to ensure smooth care delivery.

The position emphasizes precise record-keeping, HIPAA compliance, POS operation, and in-depth lens/frame knowledge. Strong customer service, math aptitude, and fashion sense are essential.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Reviews prescriptions and patient information carefully; identifies special needs.
• Maintains HIPAA-compliant patient records and files.
• Handles POS transactions with accuracy and proper payment processing.

Skills

Customer service

Fashion knowledge

Communication

Problem solving

Cash register familiarity

Computers

Organization

Sales

Math

Merchandise knowledge

Education

High School or equivalent

Tools

POS system

Cash register

Job description

EssilorLuxottica EyeCare Advisor role at LensCrafters combines optometric care with retail service to create an excellent patient experience in New York. You will greet clients, explain tests and products, and coordinate with doctors and staff to ensure smooth care delivery.

The position emphasizes precise record-keeping, HIPAA compliance, POS operation, and in-depth lens/frame knowledge. Strong customer service, math aptitude, and fashion sense are essential.