EyeCare Advisor: Personal Vision Experience Specialist

Luxottica; Phoenix (AZ); On-site; USD 35,000 - 47,000; Full time

Job summary

LensCrafters in Phoenix is seeking an EyeCare Advisor to create the LensCrafters Experience by delivering exceptional eye care and service. You will greet customers, explain tests and services, assist with frame and lens selections, and support the optometrist and retail teams while maintaining HIPAA standards.

This role emphasizes accuracy, courtesy, and product knowledge in a fast-paced store environment with strong focus on patient satisfaction and brand standards.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers within 30 seconds.
• Answers telephone promptly (3 rings) in a friendly manner.
• Explains required paperwork, tests, products and services.
• Reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Explains to customers “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

Skills

Customer service

Communication

Sales

Cash handling

Math skills

Fashion knowledge

Store operations

Computers

Education

High School diploma

Tools

POS system

Cash registers

Computers

Job description

LensCrafters in Phoenix is seeking an EyeCare Advisor to create the LensCrafters Experience by delivering exceptional eye care and service. You will greet customers, explain tests and services, assist with frame and lens selections, and support the optometrist and retail teams while maintaining HIPAA standards.

This role emphasizes accuracy, courtesy, and product knowledge in a fast-paced store environment with strong focus on patient satisfaction and brand standards.