EyeCare Advisor: Patient Experience Pro

EssilorLuxottica; Visalia (CA); On-site; USD 24,796 - 34,440; Part time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Employee discounts

Job summary

LensCrafters in Visalia, CA is seeking a casual part-time EyeCare Advisor to deliver the LensCrafters Experience, greet customers, explain tests and paperwork, and support both the optical and retail teams to ensure a smooth patient journey.

The role emphasizes strong customer service, knowledge of lenses and frames, attention to HIPAA, and accurate POS transactions, with competitive pay and benefits as described.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.

Responsibilities

• Greets customers promptly (within 30 seconds) and answers calls within 3 rings.
• Explains required paperwork, tests, products and services.
• Maintains accurate POS transactions and HIPAA-compliant patient records.

Skills

Customer service

Communication

Fashion trends

Problem solving

Cash handling

Organizational skills

Education

High School diploma

Tools

Cash register

Computer skills

Calculator

Job description

LensCrafters in Visalia, CA is seeking a casual part-time EyeCare Advisor to deliver the LensCrafters Experience, greet customers, explain tests and paperwork, and support both the optical and retail teams to ensure a smooth patient journey.

The role emphasizes strong customer service, knowledge of lenses and frames, attention to HIPAA, and accurate POS transactions, with competitive pay and benefits as described.