EyeCare Advisor - Part-Time Patient Experience

LensCrafters; Tulsa (OK); On-site; USD 17,000 - 22,000; Part time

Job summary

LensCrafters is seeking an EyeCare Advisor for a part-time role in Tulsa, OK. You will deliver the LensCrafters Experience, greet customers, explain paperwork, tests, products and services, and assist with scheduling and patient records in a HIPAA-compliant environment.

Responsibilities emphasize customer service, accuracy in transactions, and supporting the doctor and retail teams to provide quality eye care and timely service.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Explains to customers “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays

Job description

LensCrafters is seeking an EyeCare Advisor for a part-time role in Tulsa, OK. You will deliver the LensCrafters Experience, greet customers, explain paperwork, tests, products and services, and assist with scheduling and patient records in a HIPAA-compliant environment.

Responsibilities emphasize customer service, accuracy in transactions, and supporting the doctor and retail teams to provide quality eye care and timely service.